I learn t a lot in this course that I can now bring into m y role every day\, it was nice that everyone was i nvolved in taking part with some individual discus sions in breakout rooms. Sheila was very informati ve and helpful. I will definitely be recommending the course throughout the company!
\n \n \nCourse Content
\n \nIntroduction
\n \n- \n
- What is assertiveness? \n
- Recognising ass ertive\, aggressive\, and passive behaviour \n
Developing Self-Awarenes s
\n \n- \n
- Understanding ‘difficult’ people\, ‘difficult’ situations\, and our responses to them \n
Assertive Communication
\n \n- \n
- Effective communication in the virtual world \n
- Giving and receiving effective feedback \n
- Using The Drama Triangle to h elp develop assertive communication \n
- St ructuring an assertive conversation \n
< u>How to be Asse rtive - Applying the Theory
\n \n- \n
- Saying no \n
- Giving your opinion co nfidently and making requests \n
When to be Assertive
\n \n- \n
- Team needs vers us your own needs \n
- Understanding the goodwill reservoir \n
\n\n \nThe course has taught me how to address and rec ognise certain personalities and how to deal with them.
\n
Open Course Information
\n \n| Duration | \n < td>1 day\, 09.30-16.30\n|
|---|---|
| Member cost pp | \n\n
£350+VAT \n | \n Non-member cost pp | \n\n £525+VAT \n | \n \n
| Details | \nFree parking\, lunch provided | \n
In-House Course Information <
/span>
\n \n < span style="font-size:12pt\;">This course is available for in-house de livery at a cost of £1\,805+VAT for members\, refl ecting their learning discount. Please contact us for more information about non-member pricing.
\n \nThe only additional cost is fa cilitator expenses\, such as travel\, where applic able. The course can be delivered in person for up to 12 delegates or virtually for up to 10 delegat es.
\n \nThe Trainer
\n \n This course is facilitated by Sheila McDerme nt. Sheila is a business psychologist and a coach. She runs her own consultancy\, offering learning solutions for business performance and personal gr owth. Her aim is to help individuals and organisat ions to be productive\, positive and healthy.
\n \nSheila describes herself as a p racademic. She uses her strong academic background to design well-researched\, evidence-based traini ng that is also fun\, interactive and useful. She always works to ensure that delegates leave traini ng courses with a practical set of tools and probl em-solving approaches that transfer back into the real world.
DESCRIPTION:Outline\n \n \n This workshop is about understandi ng what assertiveness really means to you\, and ho w to be more assertive when you need to be.\n \n \ n \n When people talk about being more assertive\, they usually mean:\n \n \n \n \n How do I resist always saying yes when I really want to say no?\n How do I say what I really think without upsetti ng someone?\n How do I gain more control in situa tions that are important to me?\n \n \n \n From th is course\, I will take some very valuable tools a way and can apply them in my everyday role. The co urse was very relevant\, and at the exact level I needed.\n \n \n \n \n Objectives\n \n \n By the en d of the training course\, you will:\n \n \n \n \n Understand what assertive behaviour is\n Be mor e aware of ‘difficult’ people and situations\, and know how to respond to them\n Understand and kno w how to use assertive communication with opportun ities to practise\n Know when and how to be asser tive\n \n \n \n I learnt a lot in this course that I can now bring into my role every day\, it was n ice that everyone was involved in taking part with some individual discussions in breakout rooms. Sh eila was very informative and helpful. I will defi nitely be recommending the course throughout the c ompany!\n \n \n \n \n Course Content\n \n \n Intro duction\n \n \n \n \n What is assertiveness?\n R ecognising assertive\, aggressive\, and passive be haviour\n \n \n Developing Self-Awareness\n \n \n \n \n Understanding ‘difficult’ people\, ‘difficu lt’ situations\, and our responses to them\n \n \n Assertive Communication\n \n \n \n \n Effective communication in the virtual world\n Giving and r eceiving effective feedback\n Using The Drama Tri angle to help develop assertive communication\n S tructuring an assertive conversation\n \n \n How t o be Assertive - Applying the Theory\n \n \n \n \n Saying no\n Giving your opinion confidently and making requests\n \n \n When to be Assertive\n \n \n \n \n Team needs versus your own needs\n Und erstanding the goodwill reservoir\n \n \n \n The c ourse has taught me how to address and recognise c ertain personalities and how to deal with them.\n \n \n \n \n Open Course Information\n \n \n \n \ n \n Duration\n 1 day\, 09.30-16.30\n \n \n \n Member cost pp\n \n £350+VAT\n \ n \n \n \n \n Non-member cost pp\n \n £525+VAT\n \n \n \n \n \n Details\n Free parking\, lunch provided\n \n \n \n \n \n In-House Course Information\n \n \n This course is available for in-house delivery at a cost of £ 1\,805+VAT for members\, reflecting their learning discount. Please contact us for more information about non-member pricing.\n \n \n \n The only addi tional cost is facilitator expenses\, such as trav el\, where applicable. The course can be delivered in person for up to 12 delegates or virtually for up to 10 delegates.\n \n \n \n To learn more or d iscuss your specific requirements\, please get in touch (https://www.cambridgenetwork.co.uk/learning /make-an-enquiry?eid=2036) with us.\n \n \n \n The Trainer\n \n \n This course is facilitated by She ila McDerment. Sheila is a business psychologist a nd a coach. She runs her own consultancy\, offerin g learning solutions for business performance and personal growth. Her aim is to help individuals an d organisations to be productive\, positive and he althy.\n \n \n \n Sheila describes herself as a pr academic. She uses her strong academic background to design well-researched\, evidence-based trainin g that is also fun\, interactive and useful. She a lways works to ensure that delegates leave trainin g courses with a practical set of tools and proble m-solving approaches that transfer back into the r eal world.\n \n CATEGORIES:Learning Collaboration CALSCALE:GREGORIAN DTSTAMP;TZID=Europe/London:20261104T093000 DTSTART;TZID=Europe/London:20261104T093000 DTEND;TZID=Europe/London:20261104T163000 LOCATION:Allia Future Business Centre\, Cambridge Campus\n King’s Hedges Road\n Cambridge\, CB4 2HY\n United Kingdom\n URL:https://www.cambridgenetwork.co.uk/civicrm/event/info?reset=1&id=29045 END:VEVENT END:VCALENDAR