<
span style="font-family:Calibri\, sans-serif\;">Str
ong professional relationships require energy and
commitment\, they provide the key foundation for m
anaging conversations we might perceive to be diff
icult. This course will increase your confidence w
hen dealing with conflict and inspire you to have
vital conversations.
This course is suitable for individuals and managers who need to learn or refresh their skills with direct reports\ , colleagues and customers.
\n \nBy the end of this course\, you will:
\n \n\nThoroughly enjoyable an d very good for the situation at hand
\n \n \nCourse Content
\n \n\n \n
Environment \n
\n \n- \n
The impact of environment - online or in person\, and why does i t matter? - \n
The distinctio n between difficult and different - Understanding the communication process - my world\, my way\n
- Ackn owledging needs\, expectations and values
\n- \n
Personality traits and preferenc es – different or wrong?- Understanding behavioural flexibility
\nManaging Myself and Others< /span>
\n \n\n
\n \n- Self-a wareness first - holding up the mirror and asking ‘is it me’?
\n< span>Identifying personal triggers \n - Spotti ng behaviours which don’t help
\n- Recognising emotion\, truth and choice
\n\n \n
Skills \n
\n \n- < span style="font-family:Calibri\, sans-serif\;">
\nUnderstanding inte nt matters- \n
Incisive ques tions- < span style="font-family:Calibri\, sans-serif\;">
\nListening beyond t he reply- \n
Building rappor t - The confidence to be h onest
\n- < span style="font-family:Calibri\, sans-serif\;">
\nResolving conflict through discover-define-decide- Moving situations forward
\n- A more flexible approach - relationship dynamics for long term success
\nOpen Course Inform ation
\n \n\n \n
\n \nDuration \n1 day\, 09.30-16.30 \n\n \nMemb er cost pp \n£350+VAT \n\n \nNon-member cost pp\n £525+VAT \n\n \n \n \n \nDetails \nFree parking \, lunch provided \nIn-House Course Information
\n \nThis course is available for in-house delivery at a cost of £1\,720+VAT for mem bers\, reflecting their learning discount. Please contact us for more information about non-member p ricing.
\n \nThe only additional cost is facilitator expenses\, such as travel\, w here applicable. The course can be delivered in pe rson for up to 12 delegates or virtually for up to 9 delegates.
\n \nTo learn more or discuss your specific requirements\, please ge t in touch with us.
\n \n\n \n
The Trainers
\n \nThis course is facilitated by Mike Williams or Camille Nickson.
\n \nM ike Williams has spent many years in management an d leadership development\, delivering executive le adership courses for global organisations\, includ ing Ford Motor Finance\, and working international ly in strategy\, leadership\, and business sales d evelopment. Most recently\, he completed a four-ye ar assignment in manufacturing and engineering\, d riving strategic priorities in complex environment s. As a business development director\, he contrib uted to significant revenue growth\, international expansion\, and defence-related sales. Passionate about staying current\, Mike blends recent indust ry experience with proven management theories.
\n \nCamille Nickson is an experienced consult ant with over 25 years of expertise in learning an d development\, HR\, and organisational developmen t. She specialises in working with executive board s\, senior leaders\, and management teams to drive behavioural change and embed a culture of feedbac k and reflection. A strategic operator\, Camille h as a strong track record of developing individuals through coaching\, mentoring\, and learning progr ammes that align individual talent with organisati onal needs.
DESCRIPTION:Overview\n \n \n Strong professional relationships require energy and commitment\, they provide the key foundation for managing conversations we might perceive to be difficult. This course will increa se your confidence when dealing with conflict and inspire you to have vital conversations.\n \n \n \ n This course is suitable for individuals and mana gers who need to learn or refresh their skills wit h direct reports\, colleagues and customers.\n \n \n \n Objectives\n \n \n By the end of this course \, you will:\n \n \n \n \n Have the confidence to manage challenging conversations\n Understand ho w the environment\, online or in person\, influenc es how people behave and which strategies to use i n different environments\n Understand your limiti ng beliefs about situations\, people and conflict\ n Understand more about personality traits and be havioural flexibility\n Know how to use assertive behaviour and transactional analysis\n Have prac ticed the skills and received feedback to enhance your level of competence\n Understand how to appl y situation specific strategies to create successf ul outcomes\n Understand how to maintain your men tal wellbeing and encourage others to remain posit ive throughout the process\n Know how your organi sations policies and processes can support you in holding vital conversations\n \n \n \n Thoroughly enjoyable and very good for the situation at hand\ n \n \n \n \n Course Content\n \n \n Environment\n \n \n \n \n The impact of environment - online o r in person\, and why does it matter?\n The disti nction between difficult and different\n Understa nding the communication process - my world\, my wa y\n Acknowledging needs\, expectations and values \n Personality traits and preferences – different or wrong?\n Understanding behavioural flexibilit y\n \n \n Managing Myself and Others\n \n \n \n \n Self-awareness first - holding up the mirror and asking ‘is it me’?\n Identifying personal trigge rs\n Spotting behaviours which don’t help\n Reco gnising emotion\, truth and choice\n \n \n Skills \n \n \n \n \n Understanding intent matters\n In cisive questions\n Listening beyond the reply\n Building rapport\n The confidence to be honest\n Resolving conflict through discover-define-decide \n Moving situations forward\n A more flexible a pproach - relationship dynamics for long term succ ess\n \n \n Open Course Information\n \n \n \n \ n \n Duration\n 1 day\, 09.30-16.30\n \n \n \n Member cost pp\n £350+VAT\n \n \n \n Non-member cost pp\n £525+VAT\n \n \ n \n Details\n Free parking\, lunch provid ed\n \n \n \n \n \n In-House Course Information \n \n \n This course is available for in-house del ivery at a cost of £1\,720+VAT for members\, refle cting their learning discount. Please contact us f or more information about non-member pricing.\n \n \n \n The only additional cost is facilitator exp enses\, such as travel\, where applicable. The cou rse can be delivered in person for up to 12 delega tes or virtually for up to 9 delegates.\n \n \n \n To learn more or discuss your specific requiremen ts\, please get in touch with us.\n \n \n \n \n \ n \n \n The Trainers\n \n \n This course is facili tated by Mike Williams or Camille Nickson.\n \n \n \n Mike Williams has spent many years in manageme nt and leadership development\, delivering executi ve leadership courses for global organisations\, i ncluding Ford Motor Finance\, and working internat ionally in strategy\, leadership\, and business sa les development. Most recently\, he completed a fo ur-year assignment in manufacturing and engineerin g\, driving strategic priorities in complex enviro nments. As a business development director\, he co ntributed to significant revenue growth\, internat ional expansion\, and defence-related sales. Passi onate about staying current\, Mike blends recent i ndustry experience with proven management theories .\n \n \n \n Camille Nickson is an experienced con sultant with over 25 years of expertise in learnin g and development\, HR\, and organisational develo pment. She specialises in working with executive b oards\, senior leaders\, and management teams to d rive behavioural change and embed a culture of fee dback and reflection. A strategic operator\, Camil le has a strong track record of developing individ uals through coaching\, mentoring\, and learning p rogrammes that align individual talent with organi sational needs.\n \n CATEGORIES:Learning Collaboration CALSCALE:GREGORIAN DTSTAMP;TZID=Europe/London:20261013T093000 DTSTART;TZID=Europe/London:20261013T093000 DTEND;TZID=Europe/London:20261013T163000 LOCATION:Allia Future Business Centre\, Cambridge Campus\n King’s Hedges Road\n Cambridge\, CB4 2HY\n United Kingdom\n URL:https://www.cambridgenetwork.co.uk/civicrm/event/info?reset=1&id=29228 END:VEVENT END:VCALENDAR