BEGIN:VCALENDAR VERSION:2.0 PRODID:-//CiviCRM//NONSGML CiviEvent iCal//EN X-WR-TIMEZONE:Europe/London METHOD:PUBLISH BEGIN:VTIMEZONE TZID:Europe/London BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20270309T083000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:CiviCRM_EventID_29287_d7d0f43b6ef10d5551e14f458893f10e@www.cambridgenetwork.co.uk SUMMARY:Managing Difficult Conversations X-ALT-DESC;FMTTYPE=text/html:

Overview

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Man y people avoid difficult conversations through fea r of conflict\, concerns about damaging relationsh ips or a lack of confidence in how to approach sen sitive topics. This practical course will help you develop the mindset\, skills and techniques neede d to handle challenging conversations constructive ly and with confidence. You will learn how to comm unicate clearly and assertively\, manage emotions\ , navigate conflict positively and achieve better outcomes for all parties involved.

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S uitable for both individuals and managers\, this c ourse will help you develop the confidence and pra ctical skills to navigate challenging conversation s with direct reports\, colleagues\, customers and other stakeholders\, whether in person or online. Through practical exercises\, discussion and refl ection\, you will gain tools that can be applied i mmediately in the workplace.
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Objectives
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By the end of this course\, you will:
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Have the confidence to manage challenging co nversations
\n ~~Understand how the environment\, o nline or in person\, influences how people behave and which strategies to use in different environme nts~~\n
Understand your limiting beliefs about sit uations\, people and conflict
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Understand more about personality traits and behavioural flexibili ty
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Know how to use assertive behaviour and tra nsactional analysis\n
Have practiced the skills and received feedback to enhance your level of com petence
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Understand how to apply situation spec ific strategies to create successful outcomes
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Understand how to maintain your mental wellbeing a nd encourage others to remain positive throughout the process
\n ~~Know how your organisations polici es and processes can support you in holding vital conversations~~\n < /ul>\n \n
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Thoroughly enjoyable a nd very good for the situation at hand
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Course Content
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Environment
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~~The impact of environment - online or in person\, and why does it matter?~~
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~~The distincti on between difficult and different~~
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Understanding the communication process - my world\, my way\n
Ack nowledging needs\, expectations and values
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Personality traits and preferen ces – different or wrong?
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Understanding behavioural flexibility
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Managing Myself and Others
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Self- awareness first - holding up the mirror and asking ‘is it me’?
\n < li class="MsoNoSpacing" style="margin-bottom:8px\; margin-left:8px\;"> Identifying personal triggers\n
Spott ing behaviours which don’t help
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Recognising emotion\, truth and choice
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Skills
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Understanding int ent matters
\n Incisive que stions\n
Listening beyond the reply
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Building rappo rt
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The confidence to be honest
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Resolving conflic t through discover-define-decide
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Moving situations forward
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A more flexible approach - relationship dynamics for long term success
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Open Course Infor mation
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In-House Course Information
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This course is available for in-house delivery at a cost of £1\,720+VAT for me mbers\, reflecting their learning discount. Please contact us for more information about non-member pricing.
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The only additiona l cost is facilitator expenses\, such as travel\, where applicable. The course can be delivered in p erson for up to 12 delegates or virtually for up t o 9 delegates.
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To learn mor e or discuss your specific requirements\, please < a href="https://www.cambridgenetwork.co.uk/learnin g/make-an-enquiry?eid=2027">get in touch with us.
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The Trainers
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This course is facilitated by Pippa\, Mike or Camille.
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Pippa is a dynamic leaders hip and management specialist with over 20 years o f experience driving transformation and innovation . With a sharp commercial mindset and cross-sector expertise\, she has worked with organisations of all sizes\, from major corporations like Sainsbury ’s Argos and Pearson Group to SMEs and public sect or bodies. Her background in marketing strategy an d communications\, combined with nearly a decade o f consultancy experience\, helps her to inspire ot hers\, drive cultural change\, and enhance organis ational performance.
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Mike has spent ma ny years in management and leadership development\ , delivering executive leadership courses for glob al organisations\, including Ford Motor Finance\, and working internationally in strategy\, leadersh ip\, and business sales development. Most recently \, he completed a four-year assignment in manufact uring and engineering\, driving strategic prioriti es in complex environments. As a business developm ent director\, he contributed to significant reven ue growth\, international expansion\, and defence- related sales. Passionate about staying current\, Mike blends recent industry experience with proven management theories.
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Camille is an ex perienced consultant with over 25 years of experti se in learning and development\, HR\, and organisa tional development. She specialises in working wit h executive boards\, senior leaders\, and manageme nt teams to drive behavioural change and embed a c ulture of feedback and reflection. A strategic ope rator\, Camille has a strong track record of devel oping individuals through coaching\, mentoring\, a nd learning programmes that align individual talen t with organisational needs.
DESCRIPTION:Overview\n \n \n Many people avoid difficult conve rsations through fear of conflict\, concerns about damaging relationships or a lack of confidence in how to approach sensitive topics. This practical course will help you develop the mindset\, skills and techniques needed to handle challenging conver sations constructively and with confidence. You wi ll learn how to communicate clearly and assertivel y\, manage emotions\, navigate conflict positively and achieve better outcomes for all parties invol ved.\n \n \n \n Suitable for both individuals and managers\, this course will help you develop the c onfidence and practical skills to navigate challen ging conversations with direct reports\, colleague s\, customers and other stakeholders\, whether in person or online. Through practical exercises\, di scussion and reflection\, you will gain tools that can be applied immediately in the workplace.\n \n \n \n Objectives\n \n \n By the end of this cours e\, you will:\n \n \n \n \n Have the confidence t o manage challenging conversations\n Understand h ow the environment\, online or in person\, influen ces how people behave and which strategies to use in different environments\n Understand your limit ing beliefs about situations\, people and conflict \n Understand more about personality traits and b ehavioural flexibility\n Know how to use assertiv e behaviour and transactional analysis\n Have pra cticed the skills and received feedback to enhance your level of competence\n Understand how to app ly situation specific strategies to create success ful outcomes\n Understand how to maintain your me ntal wellbeing and encourage others to remain posi tive throughout the process\n Know how your organ isations policies and processes can support you in holding vital conversations\n \n \n \n Thoroughly enjoyable and very good for the situation at hand \n \n \n \n \n Course Content\n \n \n Environment\ n \n \n \n \n The impact of environment - online or in person\, and why does it matter?\n The dist inction between difficult and different\n Underst anding the communication process - my world\, my w ay\n Acknowledging needs\, expectations and value s\n Personality traits and preferences – differen t or wrong?\n Understanding behavioural flexibili ty\n \n \n Managing Myself and Others\n \n \n \n \ n Self-awareness first - holding up the mirror an d asking ‘is it me’?\n Identifying personal trigg ers\n Spotting behaviours which don’t help\n Rec ognising emotion\, truth and choice\n \n \n Skills \n \n \n \n \n Understanding intent matters\n I ncisive questions\n Listening beyond the reply\n Building rapport\n The confidence to be honest\n Resolving conflict through discover-define-decid e\n Moving situations forward\n A more flexible approach - relationship dynamics for long term suc cess\n \n \n Open Course Information\n \n \n \n \n \n Duration\n 1 day\, 09.30-16.30\n \ n \n \n Member cost pp\n £350+VAT\n \n \ n \n Non-member cost pp\n £525+VAT\n \n \n \n Details\n Free parking\, lunch provi ded\n \n \n \n \n \n In-House Course Informatio n\n \n \n This course is available for in-house de livery at a cost of £1\,720+VAT for members\, refl ecting their learning discount. Please contact us for more information about non-member pricing.\n \ n \n \n The only additional cost is facilitator ex penses\, such as travel\, where applicable. The co urse can be delivered in person for up to 12 deleg ates or virtually for up to 9 delegates.\n \n \n \ n To learn more or discuss your specific requireme nts\, please get in touch (https://www.cambridgene twork.co.uk/learning/make-an-enquiry?eid=2027) wit h us.\n \n \n \n \n \n \n \n The Trainers\n \n \n This course is facilitated by Pippa\, Mike or Cam ille.\n \n \n \n Pippa is a dynamic leadership and management specialist with over 20 years of exper ience driving transformation and innovation. With a sharp commercial mindset and cross-sector expert ise\, she has worked with organisations of all siz es\, from major corporations like Sainsbury’s Argo s and Pearson Group to SMEs and public sector bodi es. Her background in marketing strategy and commu nications\, combined with nearly a decade of consu ltancy experience\, helps her to inspire others\, drive cultural change\, and enhance organisational performance.\n \n \n \n Mike has spent many years in management and leadership development\, delive ring executive leadership courses for global organ isations\, including Ford Motor Finance\, and work ing internationally in strategy\, leadership\, and business sales development. Most recently\, he co mpleted a four-year assignment in manufacturing an d engineering\, driving strategic priorities in co mplex environments. As a business development dire ctor\, he contributed to significant revenue growt h\, international expansion\, and defence-related sales. Passionate about staying current\, Mike ble nds recent industry experience with proven managem ent theories.\n \n \n \n Camille is an experienced consultant with over 25 years of expertise in lea rning and development\, HR\, and organisational de velopment. She specialises in working with executi ve boards\, senior leaders\, and management teams to drive behavioural change and embed a culture of feedback and reflection. A strategic operator\, C amille has a strong track record of developing ind ividuals through coaching\, mentoring\, and learni ng programmes that align individual talent with or ganisational needs.\n \n CATEGORIES:Learning Collaboration CALSCALE:GREGORIAN DTSTAMP;TZID=Europe/London:20270309T083000 DTSTART;TZID=Europe/London:20270309T083000 DTEND;TZID=Europe/London:20270309T163000 LOCATION:St John's Innovation Centre\n Cowley Road\n Cambri dge\, CB4 0WS\n United Kingdom\n URL:https://www.cambridgenetwork.co.uk/civicrm/event/info?reset=1&id=29287 END:VEVENT END:VCALENDAR
Duration 1 day\, 09.30-16.3 0
Mem ber cost pp £350+VAT
Non-member cost pp\n £525+VAT
Details Free parkin g\, lunch provided

Duration	1 day\, 09.30-16.3 0
Mem ber cost pp	£350+VAT
Non-member cost pp\n	£525+VAT
Details	Free parkin g\, lunch provided