<
span style="font-family:Calibri\, sans-serif\;">Man
y people avoid difficult conversations through fea
r of conflict\, concerns about damaging relationsh
ips or a lack of confidence in how to approach sen
sitive topics. This practical course will help you
develop the mindset\, skills and techniques neede
d to handle challenging conversations constructive
ly and with confidence. You will learn how to comm
unicate clearly and assertively\, manage emotions\
, navigate conflict positively and achieve better
outcomes for all parties involved.
S uitable for both individuals and managers\, this c ourse will help you develop the confidence and pra ctical skills to navigate challenging conversation s with direct reports\, colleagues\, customers and other stakeholders\, whether in person or online. Through practical exercises\, discussion and refl ection\, you will gain tools that can be applied i mmediately in the workplace.< /span>
\n \nBy the end of this course\, you will:< /span>
\n \n\n\n \nThe trainer was very p ersonable\, interested in the group and engaging. The session was purposeful\, structured and addres sed individual and group needs.
\n
Environment< /span>
\n \n< span style="font-family:Times\;">Managing Myself and Others
\n \nSkills
\n \n| Duration | \n1 day\, 09.30-16.30 | \ n
|---|---|
| Member cos t pp | \n£350+VAT | \n
| Non-member cost pp | \n£525+VAT | \n
| Details | \nLunch provided | \n
This course is available for in-house delivery at a cost of £1\,720+VAT for members\, reflecting the ir learning discount. Please contact us for more i nformation about non-member pricing.
\n \n< span style="font-size:12pt\;">The only additional cost is facilitator expenses\, such as travel\, where applicable. The course can be delivered in person for up to 12 del egates or virtually for up to 9 delegates.< /span>
\n \nTo learn more or discuss your spec ific requirements\, please get in touch with us.
\n \n\n\n \nThe training was clear\, informative and had a good balance between interacting and listeni ng.
\n
This course is facilitated by Pippa\, Mik e or Camille.
\n \nPippa is a dynamic leade rship and management specialist with over 20 years of experience driving transformation and innovati on. With a sharp commercial mindset and cross-sect or expertise\, she has worked with organisations o f all sizes\, from major corporations like Sainsbu ry’s Argos and Pearson Group to SMEs and public se ctor bodies. Her background in marketing strategy and communications\, combined with nearly a decade of consultancy experience\, helps her to inspire others\, drive cultural change\, and enhance organ isational performance.
\n \nMike has spent many years in management and leadership developmen t\, delivering executive leadership courses for gl obal organisations\, including Ford Motor Finance\ , and working internationally in strategy\, leader ship\, and business sales development. Most recent ly\, he completed a four-year assignment in manufa cturing and engineering\, driving strategic priori ties in complex environments. As a business develo pment director\, he contributed to significant rev enue growth\, international expansion\, and defenc e-related sales. Passionate about staying current\ , Mike blends recent industry experience with prov en management theories.
\n \nCamille is an experienced consultant with over 25 years of exper tise in learning and development\, HR\, and organi sational development. She specialises in working w ith executive boards\, senior leaders\, and manage ment teams to drive behavioural change and embed a culture of feedback and reflection. A strategic o perator\, Camille has a strong track record of dev eloping individuals through coaching\, mentoring\, and learning programmes that align individual tal ent with organisational needs.
DESCRIPTION:Overview\n \n \n Many people avoid difficult conve rsations through fear of conflict\, concerns about damaging relationships or a lack of confidence in how to approach sensitive topics. This practical course will help you develop the mindset\, skills and techniques needed to handle challenging conver sations constructively and with confidence. You wi ll learn how to communicate clearly and assertivel y\, manage emotions\, navigate conflict positively and achieve better outcomes for all parties invol ved.\n \n \n \n Suitable for both individuals and managers\, this course will help you develop the c onfidence and practical skills to navigate challen ging conversations with direct reports\, colleague s\, customers and other stakeholders\, whether in person or online. Through practical exercises\, di scussion and reflection\, you will gain tools that can be applied immediately in the workplace.\n \n \n \n Objectives\n \n \n By the end of this cours e\, you will:\n \n \n \n \n Have the confidence t o manage challenging conversations\n Understand h ow the environment\, online or in person\, influen ces how people behave and which strategies to use in different environments\n Understand your limit ing beliefs about situations\, people and conflict \n Understand more about personality traits and b ehavioural flexibility\n Know how to use assertiv e behaviour and transactional analysis\n Have pra cticed the skills and received feedback to enhance your level of competence\n Understand how to app ly situation specific strategies to create success ful outcomes\n Understand how to maintain your me ntal wellbeing and encourage others to remain posi tive throughout the process\n Know how your organ isations policies and processes can support you in holding vital conversations\n \n \n \n The traine r was very personable\, interested in the group an d engaging. The session was purposeful\, structure d and addressed individual and group needs.\n \n \ n \n \n Course Content\n \n \n Environment\n \n \n \n \n The impact of environment - online or in p erson\, and why does it matter?\n The distinction between difficult and different\n Understanding the communication process - my world\, my way\n A cknowledging needs\, expectations and values\n Pe rsonality traits and preferences – different or wr ong?\n Understanding behavioural flexibility\n \n \n Managing Myself and Others\n \n \n \n \n Self -awareness first - holding up the mirror and askin g ‘is it me’?\n Identifying personal triggers\n Spotting behaviours which don’t help\n Recognisin g emotion\, truth and choice\n \n \n Skills \n \n \n \n \n Understanding intent matters\n Incisive questions\n Listening beyond the reply\n Buildi ng rapport\n The confidence to be honest\n Resol ving conflict through discover-define-decide\n Mo ving situations forward\n A more flexible approac h - relationship dynamics for long term success\n \n \n Open Course Information\n \n \n \n \n \n Duration\n 1 day\, 09.30-16.30\n \n \n \n Member cost pp\n £350+VAT\n \n \n \n Non-member cost pp\n £525+VAT\n \n \n \n Details\n Lunch provided\n \n \n \n \n \ n In-House Course Information\n \n \n This course is available for in-house delivery at a cost of £1 \,720+VAT for members\, reflecting their learning discount. Please contact us for more information a bout non-member pricing.\n \n \n \n The only addit ional cost is facilitator expenses\, such as trave l\, where applicable. The course can be delivered in person for up to 12 delegates or virtually for up to 9 delegates.\n \n \n \n To learn more or dis cuss your specific requirements\, please get in to uch (https://www.cambridgenetwork.co.uk/learning/m ake-an-enquiry?eid=2027) with us.\n \n \n \n \n Th e training was clear\, informative and had a good balance between interacting and listening.\n \n \n \n \n The Trainers\n \n \n This course is facilit ated by Pippa\, Mike or Camille.\n \n \n \n Pippa is a dynamic leadership and management specialist with over 20 years of experience driving transform ation and innovation. With a sharp commercial mind set and cross-sector expertise\, she has worked wi th organisations of all sizes\, from major corpora tions like Sainsbury’s Argos and Pearson Group to SMEs and public sector bodies. Her background in m arketing strategy and communications\, combined wi th nearly a decade of consultancy experience\, hel ps her to inspire others\, drive cultural change\, and enhance organisational performance.\n \n \n \ n Mike has spent many years in management and lead ership development\, delivering executive leadersh ip courses for global organisations\, including Fo rd Motor Finance\, and working internationally in strategy\, leadership\, and business sales develop ment. Most recently\, he completed a four-year ass ignment in manufacturing and engineering\, driving strategic priorities in complex environments. As a business development director\, he contributed t o significant revenue growth\, international expan sion\, and defence-related sales. Passionate about staying current\, Mike blends recent industry exp erience with proven management theories.\n \n \n \ n Camille is an experienced consultant with over 2 5 years of expertise in learning and development\, HR\, and organisational development. She speciali ses in working with executive boards\, senior lead ers\, and management teams to drive behavioural ch ange and embed a culture of feedback and reflectio n. A strategic operator\, Camille has a strong tra ck record of developing individuals through coachi ng\, mentoring\, and learning programmes that alig n individual talent with organisational needs.\n \ n CATEGORIES:Learning Collaboration CALSCALE:GREGORIAN DTSTAMP;TZID=Europe/London:20270930T093000 DTSTART;TZID=Europe/London:20270930T093000 DTEND;TZID=Europe/London:20270930T163000 LOCATION:St John's Innovation Centre\n Cowley Road\n Cambri dge\, CB4 0WS\n United Kingdom\n URL:https://www.cambridgenetwork.co.uk/civicrm/event/info?reset=1&id=29315 END:VEVENT END:VCALENDAR