This course is now part of our online training calendar - book below!
Overview
This course is about building or developing the skill of being able to respond effectively, in real time, to any and every question or challenge thrown at you – however unexpected.
When we flounder or can’t find the words we need – when we need them – we lose credibility. On the other hand, overly slick responses or ‘clever’ evasion isn’t the answer either. When we are asked questions or challenged we need to come up with clear, concise and credible responses, quickly!
That is what this course does. Using the power of structure, you will learn how to take control and stay in control, providing meaningful and easy to understand answers to even the most challenging questions and requests for updates.
Who is this course for?
"I've seen colleagues' credibility undermined when they've been caught out by an unexpected question. That's never going to happen to me now!"
Key Benefits
Confident - you know that you will be able to handle any question or challenge.
Clear - you structure responses that are easy to understand and credible every time.
Concise - you get to the point quickly and say what you need to say efficiently.
How does this course differ from Presentation Skills or Communication Training?
Think Before You Speak focuses on the many occasions when we are asked an unexpected question, challenged out of the blue, or simply need to give a quick update on a situation or explain a decision. In these situations, there is no time to prepare and we need to come up with the right words, in the right order, NOW!
This course will give you the confidence you need to respond credibly and persuasively by learning the skills to:
The Course
A highly practical day focused on mastering the skills that have the greatest impact on your ability to respond effectively in the moment, every time:
The Initial Response (buying yourself time) – accepting the question, clarifying meanings and intent.
The Full Response – A deceptively simple but extremely powerful framework for responding credibly every time.
2, 3 and 4 Part Structures – The power of three to structure ideas – and how to deviate to alternatives as necessary.
Adding Colour – Using anecdotes, stories and examples to expand your points
Dealing With Complexity (appearing to ‘blag it!’) – Combining approaches and strategies in situations requiring more complex explanations
Short & Sharp – adapting when you only have a few seconds to give your response.
The September course is now 20% off!
Online Course Details
Duration: 2 x 3 hours |
Credits: 2.4 Sept: 1.9 |
Times: 9.30am - 12.30pm on both days |
Member Cost: £365+VAT Sept: £290+VAT |
Max. Delegates: 8 |
Non-Member Cost: £548+VAT Sept: £435+VAT |
Face to Face Course Details
Duration: 1 Day | Credits: 3.3 |
Max. Delegates: 12 | Member Cost: £500+VAT |
Non-Member Cost: £750+VAT |
Course Fee: £435 | £435.00 |
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