This course will provide new insights and skills to help you manage challenging people and situations.
Outcomes
Personality traits and preferences – different or wrong?
Behavioural flexibility – what it is and how to do it
Hold up the mirror – self-awareness first – is it me?
Behaviours which don’t help
Strategies getting back on track (self and others)
The role of feedback, coaching and support
Peer coaching discussions around particular concerns
Course Content
Difficult and Different - Session 1
A more flexilble approach - Session 2
Thoroughly enjoyable and very good for the situation at hand.
The virtual course delivery will involve pre-work and an interactive workshop split into 2 x 3 hour sessions. The workshops will encourage group work and action planning as well as case studies and progress reviews.
Online Course Details
Duration: 2 x 3 hours | Credits: 1.9 |
Max. Delegates: 9 | Member Cost: £290+VAT |
Non-member Cost: £435+VAT |
Course Fee: £435.00 | £435.00 |
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