Managing People for the First Time

To be effective as a new manager or team leader requires a new set of skills. You will need to plan and prioritise, delegate and motivate team members and help your team to work together effectively. The good news is that these are all skills that can be learnt.

Learning Objectives

By the end of the workshop you will be able to:

• Describe the qualities of a successful supervisor/first line manager

• Describe the key functions of a first line management role

• Understand the interpersonal skills needed to be an effective manager

• Plan and structure management of others

• Understand delegation and giving feedback

• Understand what makes an effective manager

"You can't get enough of this - the amount of experience in the room means there's a good chance of a resolution being present."

Course Outline

• Introduction
  • The role of the manager
  • The manager's responsibilities
  • The management cycle
  • Putting theory into practice

• Planning work
  • Setting expectations & managing performance
  • Making the best use of time

• Developing Your Interpersonal Skills
  • Effective communication
  • Motivating & developing team members
  • Delegating
  • Giving effective feedback

• Managing the Team
  • What makes a good team
  • Managing different personalities & valuing differences

Online Course Details