Dealing with Difficult Behaviour Training Course

This course will provide new insights and skills to help you manage challenging people and situations.

Outcomes

• Personality traits and preferences – different or wrong?

• Behavioural flexibility – what it is and how to do it

• Hold up the mirror – self-awareness first – is it me?

• Behaviours which don’t help

• Strategies getting back on track (self and others)

• The role of feedback, coaching and support

• Peer coaching discussions around particular concerns

Course Content

Difficult and Different - Session 1

• Introduction (aims and expectations)
• The communication process (my world, my way)
• Models – Needs/expectations/values  
• Social styles (underlying motivation/values)
• Personal case study – Group work
• Recognising personal triggers
• Managing myself/others
  • Emotion, Truth and Choice
• Building rapport
  • Match, pace, lead
• Resolve the conflict
  • Discover – Define – Decide  

A more flexilble approach - Session 2

• Building long term success
  • Begin with the end in mind
  • Managing expectations
• Creating a Feedback Culture
  • Everyday feedback
• Assertive behaviour
  • Using S.A.I.D
  • Introduction to Transactional analysis
  • Managing the communication flow

Thoroughly enjoyable and very good for the situation at hand.

The virtual course delivery will involve pre-work and an interactive workshop split into 2 x 3 hour sessions. The workshops will encourage group work and action planning as well as case studies and progress reviews.

Online Course Details