With a history of more than 25 years supplying specialist computer telephony platforms and associated applications, C3’s proven solutions incorporate Multi-Channel Contact Centers, IVR, Speech Recognition and PCI services. Clients worldwide depend on C3’s core technology-agnostic software to give their businesses the edge in competitive markets and to overcome technical challenges.
|Address:||Stirling House, Denny End Road, Waterbeach|
Our clients include many of the UK's most recognised telecommunications businesses – including BT, Cable & Wireless, Vodafone, and Virgin Media-and our technology has been deployed in over 26 countries worldwide
Our products enable our clients to streamline their communication processes, generate new revenue streams, improve their call handling quality and lower costs.
Aside from our market leading call handling and voice messaging solutions, we are also known as one of the UK’s leading PCI specialists and our kit is used by some of the UK’s best-known charity campaigns to take thousands of secure payments per minute.
C3 work with a strong commitment to our clients, striving to exceed their expectations and demands.
C3 is based in Stirling House, Denny End Road, Waterbeach, Cambridge, CB25 9PB
Contact is a unique solution that streamlines enquiries from all your media channels (voice, email, SMS, web chat, social media) into a single, fully integrated multichannel contact centre – where they are displayed on a unified agent desktop.
Gateway is a specialist secure telephony system designed for use within correctional facilities and secure units.
C3’s Network Conferencing platform allows any organisation to provide fully featured conferencing facilities.
It is available standalone or as an upgrade to an existing C3 Apcentia system and scalable from just a few to thousands of conferencing channels.
PCI Payment - Tier 1 compliance for onsite or managed service solution
Fusion, our visual IVR editor, makes it easy to set up, deploy and make changes to IVR scripts yourself.
C3 works with organisations across the UK and Europe to implement effective workforce management and disaster recovery solutions that offer businesses complete peace-of-mind.
We work closely with companies to integrate the technology, train their staff, and provide ongoing support.
C3 has over 20 years’ experience in supplying specialist call handling solutions for a broad range of sectors, including retail, local government, NHS, utilities, financial and higher education.
In the latest C3 Industry Insight blog series inspired by articles and comment on the web, Sales Director John Wood reflects on the wider advantages of Mobile Wallets, inspired by a recent TelemediaOnline post (more details below).
1 July 2016Read in full
Computer telephony specialists C3 have announced further Payment Service Provider (PSP) integrations to their popular payments solution, with direct integrations to Worldpay and Capita Software Services, a division of Capita Plc.
1 June 2016Read in full
Computer telephony specialist C3 has enhanced its popular multi-channel platform Contact with increased and improved reporting options. The latest roll-out from the Cambridge-based company includes detailed metrics to ensure greater visibility of Interactive Voice Response (IVR) queuing and offers managers a better overview of customer queuing experiences.
25 April 2016Read in full
Computer telephony specialist C3 has reached another milestone as it helps the UK’s top universities join the internet call revolution which is gathering pace across the country. The University of Bristol has joined the transition to multimedia communication over the internet, thanks to C3’s expertise in providing a new easy-to-use, centralised system for 8,500 staff.
13 April 2016Read in full
Cambridge computer telephony specialist C3 has completed a full upgrade of a secure prison phone system which allows inmates to talk to their family on the outside. The platform, used in some of the UK’s highest profile prisons and secure hospitals, has been enhanced and given a complete technology refresh at Isle of Man Prison.
10 March 2016Read in full
Cambridge-based lone worker system provider Lookout Call has launched a UK-wide campaign aimed at helping clients stave off the effects of shrinking budgets.
23 February 2016Read in full
C3's latest case study looks at how Lookout Call has helped Pembroke College manage the challenges of Lone Worker safety.
17 November 2015Read in full
Is your contact centre inbound-only? If so it might be inconveniencing your customers and costing your brand.
10 November 2015Read in full