FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $45 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. For more information, visit news.fedex.com.
FedEx helps entrepreneurs with a good idea seize the opportunity that exists in the global marketplace by offering them tailored, flexible, global shipping solutions that make their lives easier and their small or medium-sized businesses more profitable – providing ease of access, ease of use and ease of getting started with FedEx.
Small Business Team – from research, FedEx understands that SMEs do not always feel valued by large companies and may not receive the personal attention they are looking for. FedEx wants to demonstrate that it is different, and that it is its team members which make the difference as they really power the solutions that FedEx offers.
With the FedEx Small Business Team, SMEs can get in touch with FedEx and enjoy personal support and expert advice on international shipping.
SMEs will find their way to the Small Business Team via a landing page accessible from different entry points: the fedex.com UK homepage, the UK Small Business Centre and the FedEx Fast Quote module.
On the landing page, customers are invited to engage with one of the experts in the Small Business team. This team will answer questions via telephone, live online chat or email, depending on the contact option selected by the customer. Moreover, the same team are in charge of the complete follow-up of a customer’s international shipping query.
PERKS program – offers incentives for SMEs to ship and get rewarded. The Business Development Group ensures these especially designed tools appeal to these customers so small businesses turn into big opportunities!
Through these initiatives, FedEx wants to provide SMEs a best-in-class experience.
For more information please contact the Small Business Team
For more information, here is a factsheet on FedEx Express and FedEx in the United Kingdom and Ireland