Customer Faithful Ltd

Customer Faithful Ltd

Customer Faithful helps healthcare organisations to become truly patient-centric.

Telephone: +44 (0)7768 022 052
Address: East Grange, 552 Oundle Road, Orton Longueville, Peterborough
Postcode: PE2 7ED
Country: United Kingdom
Membership type:Professional Individual and Corporate < 5 (£50+VAT pa)

Through a range of research and insight development, our work enables companies to grow their customer base, extend loyalty and drive customer engagement.
Our guiding principle is to cast customers in the role of ‘expert’, and seek to learn directly from their views, stories and experiences, not just their transactions.

Combination lock on keyboard on top of EU flag

Customer Faithful launches SME Workshop for marketing in a post GDPR world

For small businesses, GDPR regulations can be a daunting challenge - so many rules, so little clear guidance! So Customer Faithful's founder, Rick Harris, has launched a half-day workshop to help SMEs understand what they can and can't do with their client and customer data, and how to run marketing activities in an effective and GDPR-friendly way.

27 June 2018Read in full

Rick Harris - Founder, Customer Faithful

Customer Faithful's Rick Harris seeks to become Governor of CPFT

Rick Harris, founder of healthcare-focused research agency Customer Faithful, is running for election to become a Governor of Cambridge and Peterborough NHS Foundation Trust (CPFT).

1 June 2018Read in full

Global Healthcare & Pharma Awards

Customer Faithful’s Lifelines awarded ‘Best Qualitative Research Solution’

Customer Faithful has been awarded Global Healthcare & Pharma’s UK Healthcare Consultancy of the Year 2015 for its Lifelines™ research technique, which identifies and maps patient experience needs and gaps.

4 December 2015Read in full