Dealing with Difficult Behaviour [a Cambridge Network Course]


As colleagues and professionals, we all must work with each other, and the rewards for doing so are clear. But it can require real understanding and a toolkit of skills to make working with some people a success.

Dates Wednesday, September 30, 2020 - Download as vCalendar
Event Times: 09:30 to 18:00
Venue Online
Contact Name Sara Baxter
Email sara.baxter@cambridgenetwork.co.uk
Contact Phone 01223 760102
Website Event website

Event details:

You will learn about:

  • The key personality traits and preferences – different or wrong?
  • Behavioural flexibility – what it is and how to do it
  • Hold up the mirror – self-awareness first – is it me?
  • Approaches you can take to help
  • Behaviours which don’t help
  • Strategies to take for typical examples
  • The role of feedback, coaching and support
  • Peer coaching discussions around particular concerns

Who should attend?

Managers and team leaders at all levels who wish to extend their approach and understanding when dealing with the challenges of difficult people, so the outcomes can be more effective.

Course Content

  • Typical difficult people we face
  • Key personality traits and preferences
  • My style and preferences?
  • Going for a win/ win - approaches we can take/avoid
  • Role of feedback, coaching and support
  • Strategies for typical examples
  • Particular concerns shared
  • Personal Actions

Duration: 1 Day
Session 1: 9.30am - 11.30am
Session 2: 1pm - 3pm
(Optional 20min 1-2-1 sessions available 3-6pm)

Credits: 2.1



 

CPD Points: 6.5 Member Cost: £315.00+VAT
Max. Delegates: 12 Non-member Cost: £473.00+VAT

 

For full course content and to book click here

 

 

Consultancy: design and delivery of people and organisation development solutions in areas of management and leadership, teams, sales, project management and interpersonal skills.