As colleagues and professionals, we all must work with each other, and the rewards for doing so are clear. But it can require real understanding and a toolkit of skills to make working with some people a success.
Dealing with Difficult Behaviour [a Cambridge Network Course]
You will learn about:
- The key personality traits and preferences – different or wrong?
- Behavioural flexibility – what it is and how to do it
- Hold up the mirror – self-awareness first – is it me?
- Approaches you can take to help
- Behaviours which don’t help
- Strategies to take for typical examples
- The role of feedback, coaching and support
- Peer coaching discussions around particular concerns
Who should attend?
Managers and team leaders at all levels who wish to extend their approach and understanding when dealing with the challenges of difficult people, so the outcomes can be more effective.
- Typical difficult people we face
- Key personality traits and preferences
- My style and preferences?
- Going for a win/ win - approaches we can take/avoid
- Role of feedback, coaching and support
- Strategies for typical examples
- Particular concerns shared
- Personal Actions
Duration: 1 Day
|CPD Points: 6.5||Member Cost: £315.00+VAT|
|Max. Delegates: 12||Non-member Cost: £473.00+VAT|
Consultancy: design and delivery of people and organisation development solutions in areas of management and leadership, teams, sales, project management and interpersonal skills.