Dealing with Difficult Behaviour - I'm not crazy, I'm just not you!


Dealing with Difficult Behaviour - I'm not crazy, I'm just not you!

It is said that ‘variety is the spice of life’ but sometimes the range and diversity of people we come across can be really challenging.

Dates 23 Apr 2019 - Download as vCalendar
Opening times 9.30am - 5.00pm
Cost £270.00+VAT or 1.8 LC units (members) / £405.00+VAT (non-members)
Venue Eagle Labs, 7-8 Clifton Court, Cherry Hinton Road, CB1 7BN
Organiser name Sarah Gleadell
Telephone
01223 760108
Email
Availability 12 places available.

Member price Non-member price Please log in or create an account to make your booking. Book Now
£270.00+VAT or 1.8 LC units £405.00+VAT

Event details:

Dealing with Difficult Behaviour - I'm not crazy, I'm just not you!

Outline

It is said that ‘variety is the spice of life’ but sometimes the range and diversity of people we come across can be really challenging.

As colleagues and professionals, we all must work with each other and the rewards for doing so are clear, but it can require real understanding and skills to make working with some people a success.

 

Who should attend?

Managers and team leaders at all levels who wish to extend their approach and understanding when dealing with the challenges of difficult people, so the outcomes can be more effective.

 

Thoroughly enjoyable and very good for the situation at hand.

You will learn about:
  • The key personality traits and preferences – different or wrong?
  • Behavioural flexibility – what it is and how to do it
  • Hold up the mirror – self-awareness first – is it me?
  • Approaches you can take to help
  • Behaviours which don’t help
  • Strategies to take for typical examples
  • The role of feedback, coaching and support
  • Peer coaching discussions around particular concerns
Course Content
  • Typical difficult people we face
  • Key personality traits and preferences
  • My style and preferences?
  • Going for a win/ win - approaches we can take/avoid
  • Role of feedback, coaching and support
  • Strategies for typical examples
  • Particular concerns shared
  • Personal Actions

 

Duration: 1 day

Max delegates: 12

CPD Points: 6.5

Facilitated By:

DGi

 

Cambridge Network's Learning Collaboration

Cambridge Network's Learning Collaboration works on behalf of local employers to organise training and management development for their staff. Set up by the Network in conjunction with local HR Directors, our aim is to provide all Cambridge Network members and organisations with improved access to high quality, shared training courses at value-for-money prices.

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