Dealing with Difficult Behaviour - I'm not crazy, I'm just not you!


Dealing with Difficult Behaviour - I'm not crazy, I'm just not you!

It is said that ‘variety is the spice of life’ but sometimes the range and diversity of people we come across can be really challenging

Dates 5 Oct 2017 - This event is in the past.
Opening times 09:30 - 17:00
Venue Eagle Labs, 7-8 Clifton Court, Cherry Hinton Road, CB1 7BN
Organiser name Sarah L Gleadell
Telephone
01223 760108
Email
Availability 12 places available.

Event details:

Dealing with Difficult Behaviour - I'm not crazy, I'm just not you!

It is said that ‘variety is the spice of life’ but sometimes the range and diversity of people we come across can be really challenging.   As colleagues and professionals we all have to work with each other and the rewards for doing so are clear, but it can require real understanding and skills to make working with some people a
success.

Outcomes

You will learn about:

•             The key personality traits and preferences – different or wrong?

•             Behavioural flexibility – what it is and how to do it

•             Hold up the mirror – self awareness first – is it me?

•             Approaches you can take to help

•             Behaviours which don’t help

•             Strategies to take for typical examples

•             The role of feedback, coaching and support

•             Peer coaching discussions around  particular concerns

Who should attend

Managers and team leaders at all levels who wish to extend their approach and understanding when dealing with the challenges of difficult people, so the outcomes can be more effective.

Course Content

•             Typical difficult people examples we face

•             Key  personality traits and preferences

•             My style and preferences?

•             Going for a Win/ win - approaches we can take / avoid

•             Role of feedback, coaching and support

•             Strategies for typical examples

•             Particular concerns shared

•             Personal Actions

Cambridge Network's Learning Collaboration

Cambridge Network's Learning Collaboration works on behalf of local employers to organise training and management development for their staff. Set up by the Network in conjunction with local HR Directors, our aim is to provide all Cambridge Network members and organisations with improved access to high quality, shared training courses at value-for-money prices.

Cambridge Network's Learning Collaboration directory information