Learning Objectives
By the end of the workshop you will be able to:
- Describe the qualities of a successful supervisor/first line manager
- Describe the key functions of a first line management role
- Understand the interpersonal skills needed to be an effective manager
- Plan and structure management of others
- Draw up SMART objectives
- Use a structured approach to problem solving
- Understand what makes an effective
Course Outline
Introduction
- The Role of the Manager
- Key responsibilities - the task, the team & the individual
Planning work
- Defining objectives and prioritising work
- Writing SMART goals
Developing Your Interpersonal Skills
Problem Solving
- A structured approach to solving problems
Managing the Team
- What makes a good team
- Managing different personalities
- Team effectiveness review
Course Details
| Duration: 4 x 1.5 hours | Credits: 1.4 |
| Time: 9.00am - 17.00pm | Member Cost: £215.00+VAT |
| Max. Delegates: 10 | Non-member Cost: £323.00+VAT |
For full course content and to book click here
