Client Services Assistant

We’re looking for someone to join our Client Services team to support our directors in their work to build and maintain long-term relationships with our clients through the sales process, all the way to completing successful projects.

We’re looking for someone who’s a great communicator, highly organised, and great at supporting senior people in being most effective. This role would suit people looking for a step up from being a PA, a sales assistant, or a project manager. We welcome people returning to work after childcare and can provide flexible working.

Full-time or part-time, flexible working, permanent contract.
Salary £27,000 to £34,000 (pro-rata for part time role).
We are looking for staff based in the UK for this role who have a valid work permit.

About the role

Reporting to the Client Services Director, you will be responsible for keeping us organised and productive in delivering a great service to our clients. As a key contact for some client accounts, and supporting across a number of other accounts , you’ll work closely with clients to develop and grow existing business.

A core part of the role will be providing essential support across the business to help us win new clients/work. You will conduct business development research, help identify and respond to sales opportunities (supporting the wider team in this work), and implement and report back on business development activity. You’ll help the directors prepare proposals and presentations, but in a supporting role and won’t be expected to do the sales work yourself. You’ll keep on top of the schedule, organising us to get work done on time. You’ll help us build relationships with our clients by being brilliant at keeping in touch with people in a professional and friendly way.

There is opportunity for this role to expand into different areas in the future.

What we are offering you

  • Collaborate with a number of exciting, highly visible client accounts including many public sector organisations and charities. Our focus is on working for organisations that create positive impact in the world.
  • Become an integral part of our sales and project delivery process, supporting the team to find, secure and grow new business opportunities – then develop great client relationships all the way through a project.
  • Work alongside a team of friendly and approachable experts ready to mentor and support you
  • Be part of an ever-evolving small business in which your voice will be heard
  • A role that will evolve over time, whether you’d like to specialise in an area or expand beyond sales and account support
  • A workplace that values well-being (flexible working arrangements, mental health awareness and support)
  • A quick and straightforward hiring process

What we’re looking for

We’re looking for someone who cares deeply about building good relationships with people and delivering excellent client service, who has exceptional organisational and communication skills (both written and verbal), and is able to work using your own initiative and within a team.

Core areas of responsibilities include:

Client services:

  • Proactively build and maintain positive, long term relationships with our existing clients, ensuring their expectations are met and exceeded
  • Proactively anticipate client needs, identifying opportunities for growth
  • Assist the project management team with account management where required
  • Assist in researching, planning and executing client account plans (in collaboration with both the client and the Studio 24 team), to improve client retention
  • Assist with onboarding new clients, ensuring a smooth transition and handover to our project management team

Sales support:

  • Be the first point of contact for new enquiries
  • Co-ordinate sales leads from both new and existing clients which would involve:
    • Evaluating new leads for suitability
    • Maintain a database of key contacts and prospects via a CRM
    • Write and edit proposals and tender documentation
    • Conduct research
    • Co-ordinate internal teams to collaborate on sales activity
    • Attend face-to-face and virtual meetings to help understand clients requirements
    • Prepare and co-ordinate pitch documentation
  • Research, identify and pursue new business opportunities
  • Attend networking events and conferences to help promote Studio 24 and secure new prospects
  • Assist with marketing activity and campaigns, when required

Communication and reporting:

  • Provide regular updates to clients on account activity and plans
  • Prepare regular reports and presentations for clients
  • Provide ongoing support and guidance to clients, addressing issues and queries promptly
  • Gather feedback from clients and prospects to improve products, services and our processes
  • Produce weekly and monthly reports for our leadership team on key client metrics

Some important “core skills” we are also looking for, or will support you to develop in:

  • Highly organised, with excellent written and verbal communication skills
  • Positive, honest and open attitude
  • An excellent eye for detail and high levels of accuracy
  • Actively listening to clients to understand their business problems and needs, and articulating these to the business development team
  • Ability to build and maintain strong client relationships
  • Team communication and collaboration
  • A team player, but also happy working autonomously, whether this is in the office or remotely
  • Experience in client management or customer service would be ideal but not essential
  • Care about delivering an excellent customer service and delivering the best results for our clients

Apply now


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