Agency

Helpdesk Support Engineer, Cambridge

A successful AIM listed group with two leading global products, a new game-changing product and a communication product in development, is recruiting for an additional Support Engineer to join their successful passionate team. You will be given full training on their bespoke software with unlimited personal growth/succession plan, and an extensive lists of benefits including a guarantee that you will love your job and have fun working within a talented team.

This is a fast paced and dynamic team, striving to the best Support Centre in the world where you will want to make a difference supporting thousands of locations globally.

Key requirements:

• Minimum of one years software support exposure

• Resolve technical issues through telephone, remote support and email

• Exposure/knowledge MS and ideally SQL

• Excellent customer service

• Team player, ability to manage volume calls and copy under pressure

Desired requirements:

• MS SQL exposure

• Incident Management

• Call logging system

• MS Server Environment

• Printer/Scanner device installations and troubleshooting

You will be ambitious, taking ownership and pride in your work with attention to detail, hands on approach with a flexible and positive attitude, excellent inter-personal skills with the ability to fully participate in a team environment.

To make your job easier, they will provide you will the latest cutting edge technology and tools and full training on bespoke products.

Benefits Include:

Flexible hours and remote working, duvet day, Birthday off, 20 days holiday (1 extra day for each year 25 max) plus 8 days for Bank Holiday.

Weekly team and sports events such as ping pong, tennis, football, paid lunch if you work through and Dinner is on them if you work late. Tax free kids vouchers, fund team days away at least once a year, jump on the play station or Xbox whenever you like or darts board! Money off retailers, annual family summer party, team Christmas party, decent coffee and tea, toastie Tuesdays and more!!!