The relationships that the charity builds with key departments, staff and clinicians in the hospital is critical to our overall strategy for growth. Hospital Engagement leads are pivotal in developing and building those relationships.
Hospital Engagement Lead
In this role the Hospital Engagement Lead is responsible for driving fundraising growth through the implementation of ACT’s patient fundraising programme in carefully selected areas, through activities focussed on increasing the volume of grateful patient referrals and income. Other examples include increasing awareness of the charity and its work through staff and patients, developing trust and close working relationships, increasing visibility of the charity in your allocated departments, ensuring all staff know what has been funded by the charity, what is being fundraised for, and ensuring that charitable funds are well spent.
Hospital Engagement Leads are the charity relationship manager for two to three key departments in the hospital. The role is embedded within these departments and function as an extension of the clinical and operational teams, becoming the charity’s expert in these select areas (for example cancer / trauma / ophthalmology / ICU or others).
The post-holder will be working as part of a close, collaborative and supportive team. This post offers an excellent opportunity to be at the forefront of implementing and shaping a new way of working and a good opportunity to be at the leading edge of patient fundraising in the health environment.
- Specific Role
- Develop and maintain excellent relationships with the staff at all levels, including those responsible for service delivery and operational management.
- Develop appropriate plans for sensitive and diplomatic engagement with patients; working in collaboration with the hospital and charity teams.
- Increase awareness of ACT amongst staff in these areas from 50% (as per staff survey) to 75%. Plan and execute staff engagement plans in your departments; measuring staff engagement
- Collaborate with the Communications team to produce bespoke materials for wards and departments, to generate awareness of the charity and its impact.
- Install physical ACT presence in these areas
- Roll-out patient fundraising training programme, delivering training to staff groups, identify fundraising champions and increase the number of potential fundraising / donor referrals. Leads generated through this collaboration will be carefully triaged and directed to the fundraising team who will build relationships directly with patients to help fulfil their fundraising ambitions.
- Monitor the impact of your Grateful Patient Fundraising programme on ACT’s fundraising income.
- Develop and project manage carefully prepared activity plans, with specific objectives budgets and timeframes.
- Ensure funds are spent in a timely and effective way
- Manage conversations around expenditure and cause development, referring to the Head of Hospital Engagement or the Funds and Grants Manager as appropriate. Lead on developing a pipeline of projects to fundraise for.
- General corporate requirements
- To adhere at all times to ACT’s policies and procedures as varied from time to time
- Undertake not to reveal to any person or entity any confidential information relating to donors, patients and employees, policies, processes and dealings and not to make public statements relating to the affairs of ACT without prior authority of the Director of Fundraising or CEO
- To ensure the effective and efficient use of ACT’s resources
- To ensure that all duties are carried out to the highest possible standard.
- To be aware of individual responsibilities under the Health and Safety at Work Act (1974).
- To respect the confidentiality of all matters learned in the course of employment and respect the requirements of the Data Protection Act (1998).
- To work in line with the Institute of Fundraising Code of Practice and other relevant legislation and guidance
- To ensure due regard is given to customs, values and spiritual beliefs of supporters, patients, carers and their relatives.
- To perform any other duties that may be required from time to time.
- To participate in team meetings, planning and any corporate development activities and initiatives as may be identified from time to time.
- To undertake any other reasonable task as may be identified as necessary by the senior management team from time to time.
The job description outlines the duties required of this post to indicate the level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job or the level of responsibility outlined.