Opportunities for permanent roles in a range of business sectors

Client Services Team Leader (Customer Service) – full time, Copley Hill Business Park, Cambridge

Are you ready to drive forward a rapidly expanding and award-winning business that is transforming cancer screening and diagnostics?

Are you a Customer Service Team Leader with excellent leadership and administration skills?  Do you have a passion for delivering excellent customer service, helping people and possess excellent verbal and written communication skills?  Are you looking for a new role in an exciting growing company that is making a real difference?  If so, we want to hear from you as we’re recruiting for a new Client Services Team Leader to join our superb and growing team at Copley Hill Business Park near Cambridge.

At Check4Cancer we provide specialist breast, prostate, skin, bowel and gynaecological cancer screening services.  Our unique services provide access to rapid access clinics for skin, breast and prostate patients who have suspected symptoms of cancer enabling rapid access to treatment.  Our Client Service team provide information and booking assistance to our clients, whilst supporting the operational aspects of our business.  Full training and support will be provided, so experience in health care is not essential.

No agencies please.

Responsibilities:

  • Assisting with managing the Client Services team including the day to day running of the department, rota management, training and developing members of the team
  • Providing management support to the Senior Client Services Manager
  • Managing nurse and consultant diaries
  • Processing nurse bookings accurately for payroll
  • Managing corporate sign ups including processing and analysing sign up data
  • Assisting with the utilisation of clinics
  • Answering email enquiries via the ticketing system
  • Proactively assisting clients/prospective clients in making decisions to purchase C4C services
  • Booking appointments
  • Booking travel and hotel for Nurses
  • Answering and filtering phone calls
  • Contacting existing patients due to be recalled
  • Keeping the office tidy
  • Post distribution and franking of mail
  • Sending out correspondence using the Client Management System.
  • Uploading medical reports
  • Close communication with all Consultant Secretaries regarding annual leave and the chasing of outstanding reports
  • Checking ‘out of hours’ voicemails
  • Liaising with private secretaries
  • Organising courier logistics, both within the UK and internationally
  • Campaign work for all Check4Cancer services
  • Ensuring all SkinKit & ClinicKits are checked and prepared before dispatched
  • Communicating with insurance companies
  • Processing incoming samples against client records
  • All other reasonable management requests.