Opportunities for permanent roles in a range of business sectors

Exams and Assessment Administrator

The National Extension College (NEC) is an educational charity based in Cambridge which is part of the Open School Trust. NEC has provided tutor supported home study courses directly to learners for over 50 years, and also publishes learning resources for colleges and training providers and delivers blended learning programmes for public and private sector organisations.

The role will provide administrative support to the Exams and Assessment Manager for the provision of NEC’s exams and assessment services. This will involve providing exam entry and exam results advice, guidance and support to NEC’s distance learning students, and ensuring that key exams and assessment tasks are carried out at set times of the year, as well as ensuring NEC compliance with awarding body examination and assessment regulations.

Key responsibilities:

  • Provide advice for students intending to take exams, and their parents/guardians/sponsors.

  • Process exam entries to ensure standards of accuracy and entry deadlines are met.

  • Provide exam and coursework administration including processing of applications resolving problems and issues arising.

  • Deal with queries from both learners and partnership centres, making exam and coursework entries, ensuring information provided to learners is accurate.

  • Deal with queries around special access arrangements, liaising with students and exam centres.

  • Lead on oral exam sessions held at NEC.

  • Opdate and maintain key exam and assessment information on NEC’s learner management system for students and tutors.

  • Keep up-to-date with JCQ changes and regulations (including other awarding bodies).

  • Work with the Exams and Assessment Manager to ensure that key dates and deadlines on the exams and assessment calendar are planned and met.

  • Work with other key NEC staff to resolve queries and complaints linked to exam entry processes and exam results issues.

  • Maintain good working relationships with partnership exam centres.

  • Provide advice and support to NEC’s on-course students (A level, I/GCSE), monitoring progress, where appropriate, ensuring students are aware of important deadlines, resolving queries and helping to develop and implement student experience improvements

  • Coordinate the exam results processes.

  • Monitor survey responses.

  • Provide admin support to the Student Services Team (pre and post enrolment) in busy times, holiday, and sickness.

  • Undertake other duties and responsibilities as requested, since all staff are expected to work flexibly to respond to changing priorities and make sure that customer needs and business objectives are met.

Performance measurement:

  • All tasks completed to given deadlines.

  • Tasks completed with minimal errors.

  • Student and exam centre feedback about the exams services is exemplary.

  • Compliance with JCQ regulations.

Skills, competencies and experience:

  • Experienced education administrator ideally having a good understanding of examination requirements, exam entries and regulations

  • Excellent communication and presentation skills - both written and verbal.

  • Good analytical skills -able to understand and present data.

  • Proactive approach.

  • Excellent attention to detail.

  • Good time management.
  • IT literate and willing to learn new systems for example learn@nec.

  • Experience of working in a customer service and/or administration role is essential.

The person specification:

A proactive and focused individual with drive and enthusiasm.  A passion for education and the opportunities it presents to change lives, with a willingness to go above and beyond for NEC and its students.

Salary:  dependent on experience

Additional information:

Benefits: 23 days annual holiday (plus 4 days Xmas shutdown); healthcare; group life scheme; employee discount on NEC courses and other training and development opportunities.

Working arrangements: the post holder will work at our office in Cambridge. There is no parking provision with this post but there is nearby off street parking, good public transport, and park & ride closeby. 


To apply, please send a CV and a cover letter setting out:

  • What appeals to you about the role?

  • The fundamental skills and experience you would be able to bring to the role?

  • The support and development you would need to be successful?

  • If you live outside of Cambridge, would travel be an issue (where applicable)?

  • Current salary?

  • Notice period (if relevant)?

Closing date: 17 February 2020

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful.