Opportunities for permanent roles in a range of business sectors

Application Support Analyst

Sitting at the heart of Europe’s most successful technology cluster, Cambridge Enterprise is part of the University of Cambridge, and supports academics, researchers, staff and students in achieving knowledge transfer and research impact.  We do this by helping innovators, experts and entrepreneurs use commercial avenues to develop their ideas and expertise for the benefit of society, the economy, themselves and the University.

 

Salary: a competitive package is offered, depending on experience 

Location: based at the Hauser Forum, West Cambridge Site, Cambridge 

The role: We are seeking an experienced Application Support Analyst to join our IT team, in a newly created role.  Having recently implemented Dynamics 365, we wish to strengthen our resource and expertise for the resolution of technical issues to our Dynamics 365 core business and CRM platform.   The role holder will be responsible for providing technical and functional support to staff on our ‘line of business’ applications provided by the company, including Dynamics 365, but also SharePoint Online and related software.   The role holder will also be responsible for evolutionary changes to our applications, supported by third-party implementation partners. 

Your skills: This role requires previous experience within a technical application support role, including CRM administration, cloud technologies, collaboration and document management systems, Windows 10 and Office.  We are looking for a solutions-focussed individual with high levels of initiative and excellent verbal and written communication skills. The ability to prioritise, and balance creative tasks such as problem-solving, requirements analysis and solution design, with administrative tasks such as record keeping and documentation, with high attention to detail, is key. 

Benefits: We offer a stimulating environment, in modern office space on a site that is home to a thriving community of academics and research and development.  Our benefits package includes 30 days holiday per year and a University pension. This is alongside a commitment to employee personal development and well being, in a highly flexible environment.