Opportunities for permanent roles in a range of business sectors

Client Development Manager

An exciting opportunity to join an established and experienced Sales team at The Møller Institute as a Client Development Manager

Full Time – predominantly Monday-Friday between 08.00 – 18.00, with occasional evening and weekend work required.

You will be pro-actively engaging with new and existing clients with the objective of developing key relationships, and generating business for our market leading conference and training facilities, and Executive Education related products and services.

The ability to engage at a senior level is essential. The ideal candidate will have previous experience within this sector. You will also have sound financial acumen and IT skills, and, a proven track record of working within a professional business development and revenue generation role.

Strong communication, planning, and attention to detail skills are therefore essential, as is a real commitment to working as part of an award-winning team to deliver exceptional customer service standards.

Overall Objective

Working in the Client Development Team you will pro-actively engage with new and existing clients, with the objective of developing key relationships to promote the full range of educational and venue related products and services.

Your aim will be to deliver clear, value-based solutions to clients’ needs with the ambition of exceeding expectations and ensuring all aspects of the customer journey are effectively managed and delivered.

Main Responsibilities

  • Working with an existing and extensive client base with a large proportion of repeat clients already familiar with The Møller Institute, you will further develop these clients through professional account management and business development.
  • Researching and securing new business opportunities and accounts, promoting the full portfolio of products the Institute has to offer, and, developing these new relationships into secure and longstanding collaborations.
  • Develop a clear development plan for each client to identify learning and development strategic aims and objectives, organisational structure, business opportunities and the key decision making contacts within each client, focussing on agreed industry sectors.
  • Contact key decision makers with the objective of securing appointments either at their offices or to visit The Møller Institute. You will conduct detailed needs analysis, presentations and/or full show rounds bringing in specific operational team colleagues to enhance the customer journey and positively influence the decision making process.
  • Manage the relationship with the client base from initial contact through to securing of the business which includes effective yield management to maximise revenue, preparing proposals and contracts, ensure all relevant information is recorded at the sale stage to ensure a successful handover to the Client Relationship team (event planning).
  • Further developing clients by cross selling our suite of exclusive education products - leadership development, open programmes, facilitated workshops and taster days.
  • Accurately maintain client intelligence using our CRM system (Kinetics) while also sharing knowledge of those clients with the wider team.
  • Managing the yield of the Institute, ensuring we take the right business at the right time and at the right price and therefore maximising revenue and profit opportunities.
  • Working closely with the Client Relationship Team to ensure a seamless and cohesive client experience.
  • Working closely with the Marketing Team on the tactical marketing plan specific to the client base.
  • Consistently contribute toward a team culture recognised as being professional, target driven and tenacious in its efforts to achieve sales and net profit targets.
  • To ensure that you abide by all of the policies and procedures in relation to our environmental, General Data Protection and Anti-Bribery and Corruption policies, details and objectives of which are included in the staff handbook.
  • To carry out any reasonable request made by the Sales and Revenue Manager, or, a member of management in a timely and cost effective manner.