Working under the guidance of a senior colleague, the successful applicant will collaborate with the Analytik team and our international suppliers to provide Analytik customers with first-class after-sales support. The key aspects of the role are:
- to act as first-line contact for all incoming support queries, whether by email or phone, and
- to provide office-based and on-site instrument servicing and problem-solving. We will provide full training to help you grow your knowledge of our product range over time.
We pride ourselves on our customer service, so this role makes a real difference to the company’s performance and customer perceptions, and you will have the scope to really make the job your own. You will be encouraged to take on projects and responsibilities and will be supported by us as you develop within the role. Most of your training will be in house, however there may also be opportunities to travel to overseas suppliers, for training opportunities.
You will have the opportunity to work with cutting edge scientists, some of whom are World leaders in their field and you will also have the opportunity to visit and work within World leading R&D facilities (Imperial College, NPL, DSTL, UCL etc.)
While the majority of the role will be focussed on managing our service relationships with our customers and carrying out regular and ad-hoc servicing and repairs, the nature of joining a small team means that you must also be willing to assist colleagues with other tasks around the business as needed. In addition to supporting the overall success of the business, this will provide valuable insight into company operations and help form strong working relationships with the wider team and be key to your becoming an integral and valued team-member.