Opportunities for permanent roles in a range of business sectors

Internal IT Support Technician

We are looking for an exceptional person to join Acteon. We offer stimulating and varied
projects in a friendly, informal environment, a competitive salary and the possibility of
sharing in the success of the business.

Key responsibilities:


• Support the set up and configuration of new devices, including Windows and Mac laptop
or desktop computers
• Support hardware equipment in the office, including hot-desk equipment, WiFi, meeting
room screens, sound systems and printers
• Support the implementation of new systems and services including new applications,
new/upgraded hardware and software, system upgrades and rollouts
• Liaise with our managed services partner on network and infrastructure issues,
system upgrades and rollouts
• General IT admin, purchasing and liaising with suppliers
• Coordinate with our remote IT Helpdesk support team
• Remain current with technologies and offer high quality guidance and advice resolution
• Implement and remain current with information security best practice


What we do


Acteon creates communication and learning to help people flourish. That means helping
people to make better choices, work more efficiently, be safer, get up to speed faster,
sell better, develop their professional skills – whatever it is that makes them, and their
organisations, more successful.


We work with our clients to understand the specific objectives that underpin success, and
then use communication and learning to drive the positive behaviour change that delivers
them. Our solutions work because they are aligned with the context, culture and vales of
individuals and the organisation.


We’re fortunate to work with exciting, household-name clients in a wide range of sectors. A
sample of our recent projects include work like:


• facilitating and supporting marketing campaigns, both online and offline
• helping Royal Mail staff to combat scam mailings
• supporting effective risk management across Co-op Group
• introducing Channel 4 colleagues to new TV audience monitoring technology
• designing, developing and supporting software for the UK’s largest care companies
• building the reputation of Bayer in the field of ophthalmology
• revitalising the learning blend for global pharmaceutical salesforce training
• helping ensure data privacy at Condé Nast

This role, and what we’re looking for


Our business has grown significantly in the last five years. Existing clients come back to us
time and again for engaging and effective communication programmes and new growth
opportunities are strong. We’re looking for an exceptional person to join our team and
support our internal IT needs.


Key requirements:


• Excellent communication skills, both written and verbal with the ability to communicate
with non-technical colleagues face-to-face and remotely
• Work independently and self-manage the prioritisation of requests
• Very familiar with general office computer hardware, accessories, connectors, etc
• Strong knowledge of Windows O/S and associated technologies
• Strong knowledge of Microsoft Office 365 & Exchange Online
• Good knowledge of Group Policies and Active Directory
• Good networking knowledge of routers, firewalls, WAN, LAN
• Good knowledge of Windows Server technology


This position would suit someone with excellent problem-solving skills and the ability to
manage his or her own work independently. You will have a strong desire to understand and
help your colleagues.


Ideal candidate will also have:


• Knowledge of Mac OS
• Knowledge Endpoint Manager M365 / Intune
• Understanding of Virtualisation, ideally HyperV
• Experience of VPN technology


The successful candidate is likely to have at least three years’ experience in a similar role, or
demonstrable experience from hobby or personal interest, and a strong desire to learn.


Who we are and how we work


Acteon is a limited liability partnership, owned and led by five partners who are all active
practitioners within the business. Our in-house team is currently made up of fifty people
including project consultants, design studio colleagues, developers and technical support,
marketing staff and administrators. In addition, we work with a network of trusted freelance
writers and graphic designers.


We pride ourselves on the great relationships we build with our clients, and our ability to
exceed their expectations. That strength is rooted in quality – the quality of our work, and
the quality of the working experience. We have a very strong reputation within our industry
and have won multiple national industry awards.

We work in an informal structure and keep hierarchy and management to a minimum. It’s a
working style we really value but which requires colleagues to be mature, cooperative and
self-directed.


We operate from attractive offices close to the centre of Cambridge and we offer a friendly
and flexible working environment where personal responsibility and initiative is valued. The
role will be on-site, with opportunities to discuss flexible working after the first 3 months.
Colleagues get focused, individual support for personal development, and we do a lot
of knowledge-sharing and development work within and across teams. We care about
colleagues achieving a good work-life balance, and there is plenty of both organised and
informal socialising.


What we offer


As a member of a small company, you will have the chance to influence the development of
Acteon and to contribute to and share in our success.


The role will give you the chance to work with independence, whilst still having the guidance
and support from the external Finance, HR and IT consultants Acteon partners with. We
offer a salary of c. £25,000 - £30,000 related to capability and experience, a contributory
pension scheme, life assurance, gym membership and 25 days annual holiday (in addition to
statutory holidays). In successful years we make bonus payments.

Making your application
To apply for this role, please send us:


1. Your CV.
2. A covering letter, briefly explaining your suitability for the role. Please state where
you saw this post advertised.


Following a review of the applications, selected candidates will be invited to an initial
video interview and possibly to our offices for an interview depending on current
Covid-19 restrictions.