Opportunities for permanent roles in a range of business sectors

IT Service Delivery Manager

Based in Cambridge

Would you like to be the focal point in IT related matters for great companies doing amazing things? Do you enjoy taking ownership of day to day IT operational needs and working in a varied client-facing role? As an IT Service Delivery Manager, you will be a key part of our dynamic onsite team who do a fantastic job of facilitating clients through the provision of high-quality IT support work, IT projects and IT strategy advice. 

About Bridge Partners 

Bridge Partners has been part of the key worker industry from the start of the pandemic.  The Company has continued to be in a period of growth and we have not only retained our employees but have also created a number of new roles.  Bridge Partners are widely regarded as Cambridge’s leading supplier of outsourced IT support. We provide bespoke onsite & remote support to start-ups and SMEs in various sectors including biotechnology, life sciences and finance. We focus on long-term relationships that stay true to our core values of clarity, partnership and quality. 


The role 

  • Supporting typically 4-6 clients and, when things return to normal, working on site 3 - 4 days a week (all clients within a one-hour radius of Cambridge) but currently working remotely from home/the office. 

  • Ensuring clients receive a consistently high-level of IT support services and taking ownership of the day to day operational IT needs. 

  • Project managing our client’s IT projects ensuring they are delivered on time and to the agreed budget. 

  • Responsibility for procurement and purchasing of hardware, software and licensing as required and agreed by the client. 

  • Owning support escalation issues from our Service Desk and Support Team and resolving them as necessary. 


What we need from you 

  • Relevant experience managing multi-site IT platforms (virtualisation, storage, backup, networking, connectivity, DR) and related cloud environments, such as Microsoft Office 365 and Azure. 

  • Ability to develop technical solutions and create costed proposals for clients. 

  • Ability to manage vendor relationships and local partners in other countries. 

  • Proven experience delivering IT projects such as relocations, data migrations, infrastructure deployment and upgrades. 


What we will offer you 

  • At Bridge Partners, we are a family. We are a friendly bunch with passion, ambition and we thrive on teamwork, learning & development. 
  • We are committed to your personal career growth and we will provide you with opportunities to further your technical skills and progress within the business. 

  • Profit share, BUPA health care & 5% contributory pension. 

  • 33 days holiday (including bank holidays), increasing every 2 years you work with us. 

  • A wide variety of company socials.