Opportunities for permanent roles in a range of business sectors

Senior UX Researcher

The Royal Society of Chemistry (RSC) is looking for a Senior UX Researcher to join our newly established Digital Design team within the Technology Directorate.

As a Senior UX Researcher you will support product development and improve user experiences by coordinating and conducting user research, field studies, validating assumptions and providing the insight required to innovate. We are looking for someone who will develop and share best practices around the gathering and analysis of quantitative and qualitative data while also providing support for colleagues to carry out their own analysis.

This role plays an important part in ensuring our software products and services are usable and intuitive, and that our designs and systems serve our users. As a Senior UX Researcher you will be responsible for arranging, running, and analysing user research, as well as working with our Data Science and Insights team to collate and drive that knowledge out into the organisation.

You will be working closely with our UX Designers, development teams (in-house or external suppliers) and product and project managers, this role will drive and nurture user-centred design, helping to generate opportunities for new products and services, as well as evaluating our current experiences so iterative improvements can be made.

As a senior member of the Digital Design team, you will be fully involved in creating a UX strategy that aligns with the overall RSC mission. You will also help mentor and coach the less experienced members of your team so we continue to grow and improve together.

What we are looking for:

  • You’ll be educated to degree level or have equivalent experience in human behaviour related fields
  • You’ll have a deep understanding of Human-centred design and Design Thinking and how they are applied to problem solving
  • You’ll have extensive experience in planning and conducting field studies and usability studies
  • You’ll be practiced at a range of user research techniques: interviews, usability tests, A/B testing
  • You’ll have experience of mentoring, training and supporting others carrying out user research
  • You’ll have be able to conduct both generative and evaluative research
  • You’ll have excellent presentation and communication skills with an ability to interpret and articulate user experience findings persuasively to a wide audience
  • You’ll want to develop a deep empathy and build rapport with your target users
  • You’ll have experience in creating and maintaining design personas, empathy maps and customer journey maps
  • You’ll have the ability to gather, analyse and discerningly assess user data through web analytics, search and web logs, user surveys, support calls and research interviews

The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance chemical sciences. We are a provider of knowledge, a professional body and a voice for chemical sciences, with a heritage that spans 179 years. We work with industry and academia to promote collaboration and innovation. We advise governments on policy, and we promote the talent, information and ideas that lead to great advances in science.

The Royal Society of Chemistry (RSC) is a charitable company with an annual turnover of £65m. The RSC group includes UK trading subsidiaries and international subsidiary companies registered in India, China, Japan, Germany and the USA. Annual spend on supplies and services is circa £32m. The RSC conducts a range of charitable activities in the UK and globally. 

We offer excellent benefits. The contractual base for this role is Cambridge, however we are currently piloting hybrid working, and you may be able to work from a location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend the offices as needed for their role, and that permanent working arrangements away from the office may not be agreed in the future.

If you are interested in this role, please apply before the end of the closing date.