Opportunities for interim, contract and temporary positions

Receptionist - Fixed Term (maternity cover)

We are looking for an experienced Receptionist to join our existing Reception team. Efficient and effective planning and organisational skills are required, along with exceptional administration skills and a high level of attention to detail. A high level of literacy and numeracy skills are required as well as a strong understanding of Microsoft Office and database software. The ability to work both on your own and as part of a team is essential.

Fixed term to cover maternity leave in the first instance, working between the hours of 07.00-22.00, including some weekends.

Main responsibilities

  • To provide a professional meet and greet service to our guests as they arrive, which is often based outside the main entrance to ensure a positive arrival experience and to provide appropriate directions.
  • To ensure that guests are checked in and out using the correct procedures.
  • To ensure that bedroom reservations are taken in the appropriate manner, using the correct procedures.
  • To provide support in researching new business opportunities and competitor analysis.
  • To consistently deliver high levels of customer service to our clients, providing information as requested about the Centre or Cambridge.
  • To liaise with relevant departments about updates, in a timely fashion, to ensure that guests needs are met or exceeded.
  • To deal with complaints effectively and with diplomacy.
  • To deal appropriately with all incoming calls through the main switchboard.
  • To deal appropriately with all guests coming to reception and arrange whatever help they may request during their stay.
  • To ensure that all postings, revenue and income is balanced daily and the float is checked on each shift and change is ordered when necessary.
  • To ensure that all-incoming and outgoing mail is dealt with appropriately and in a timely manner.
  • To ensure that all signage and menus are printed at the correct time.
  • Ensure communication and shift handovers are such that reception can operate effectively after your shift is complete.
  • To provide support in ordering and maintaining stock levels of stationery and relevant gift cabinet items where needed.