Business Process Owner (BPO) for External Commercial Products (ECP) (Biopharm & Oncology)

AstraZeneca operates in over 100 countries and its innovative medicines are used by millions of patients worldwide.

Business Process Owner (BPO) External Commercial Products (ECP)
(Biopharm & Oncology)

Macclesfield (UK) Gothenburg (Sweden) Warsaw (Poland)

Are you ready to lead a team and make a real impact? We are looking for a dynamic Business Process Owner to join our Operations team. This is an exciting opportunity to build a long-term career with global knowledge and opportunities.

Job Role

This is a key role reporting to the Head of External Commercial Product (ECP) supporting the wider CM&S leadership team and organization through owning and leading the ECP business processes feeding into both the Programme and Study BPO’s in CM&S. The role holder is accountable to ensure that all business processes associated with ECP are efficient, effective, and fully embedded with continuous improvements captured and implemented with use of process maturity aligning with business goals. The role is critical to maintain a standard approach across both Therapy Area’s driving organizational effectiveness.

Performance has a direct and immediate impact on:-

  • CM&S productivity goals required to support a growing and accelerating portfolio.

  • Development of our processes and organization to meet future business requirements.

  • Organisation culture and morale

  • Maintaining exceptional service levels (>99.9%) whilst delivering business process improvements linked to waste, agility, and lead time reduction goals.

Key Responsibilities

Global Orchestration and execution of ECP Processes

  • Own the E2E Value Stream for ‘ECP Sourcing & Execution' feeding into both Set up and manage Study and Programme and Clinical Operations processes.

  • Engage & lead a business process network.

  • Own and update process maps and associated documents and work with Sub-Process Owners to ensure all levels of process are accurate.

  • Leadership of the process by advancing process maturity, continuous improvement, and transformation

  • Engage with users of the process to identify and assess ideas for simplification & improvement of the process.

  • Monitor Process performance, including quantitative metrics, and Drive Improvement.

  • Define and incorporate Local business processes to support Regional ECP as part CM&S longer term Vision.

  • Work with other BPOs as needed to ensure alignment and improve the E2E value chain.

  • Participate and contribute to internal and external benchmarking.

  • Engage in audits, inspections, and audit response process.

  • Identify and manage issues & risks, and advance to EPO as required.

  • Provide input to CM&S strategic workforce planning and organizational development aligned with process needs.

  • Align training to the standard process and help shape forward Learning & Development strategy. Active member of ECP leadership team as owner of the key common business process

  • Drive a culture of process centricity and continuous improvement.


  • Process Maturity Reviews – Collate, apply data to share, collaborate and prioritize continuous improvement activity for sub processes and overall processes.

  • Genba – Ensure a programme of Genba to enable process confirmation, support improvement and demonstrate engagement. Lead or attend genba's outside direct control for both personal & ECP process development.

  • Project management – Lead projects associated with improving the processes associated with ECP.

  • Process Confirmations – Facilitation or participation in verifications of business process execution. Ensure a programme is in place covering all sub processes.

  • Level 0 or Practical Problem Solving – Facilitation or participation related to a process opportunity.

  • Process Reviews – Work with SPOs to ensure that all applicable process maps and documents are accurate.

  • BPM Business Benefits – Confirm alignment of BPM objectives to CM&S priorities and share successes.

  • Risk management of the process – identification, documentation and management of risks and issues.  

Essential Experience & Skills

  • Degree or equivalent experience or equivalent professional qualification 

  • Leadership experience in a procurement, supply chain or clinical operations environment. 

  • Strong negotiator and influencer with senior partner leadership skills. 

  • Evidence of leading in a matrix environment and capable of working at all levels

  • Ability to partner across diverse business areas 

  • Project and Change Leadership

  • Strong engagement skills to engage well with process users to drive improvement.

  • Demonstrate:  Lean, Process Excellence, and Business Process Management tools and ways of working

At AstraZeneca, we are driven by our commitment to deliver accelerated growth and to make people's lives better. We thrive in our often intense and ambiguous environment, seeking out new challenges and working towards new solutions. We are part of an inclusive and giving community, where we support and help each other on our journeys. We are intellectually stimulated by constant learning and there's potential for multiple, global careers and great rewards, for those who embrace the diverse opportunities.

Are you ready to make a positive impact in a team where it means more? Join us at AstraZeneca, where we are truly changing the business. Apply now!

Closing date: Friday 1st December

Competitive salary & benefits offered

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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