We have an exciting opportunity for a personable and effective Client Services Team Leader to work in the newly restructured Client Services function of the Queen's Veterinary School Hospital.
The Client Service Team Leader will aim to provide a first-class customer service in what can often be a very challenging environment. The role will involve supporting clients during difficult conversations including diagnosis of patients, treatment (or non-treatment) and subsequent payment of accounts. The role holder will provide a natural route of escalation for the Client Service Administrators in supporting clients.
In addition to carrying out all elements of the Client Services Administrator role they will have additional responsibility for supervision, training of processes to the administrators and ensuring the right level of resource is available at all times to support the delivery of the clinical caseload within the Veterinary Hospital.
A positive "can do" attitude, combined with excellent communication skills are required with the ability to work with staff at all levels of the organisation. You should have experience of working in a busy administrative role, have excellent customer care skills, be numerate, accurate and have an eye for detail, and be confident in the use of Microsoft software packages. Experience of supervising a team is desirable.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
For informal enquiries please contact the Clinical HR Team, by email on: qvsh.hr@vet.cam.ac.uk
Further particulars for the role and information about the Department www.vet.cam.ac.uk.
Interviews will be held early in December 2023.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.
Please quote reference PP39360 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.