Company Certification Officer

Company Certification Officer TWI CL Location: Cambridge Contract: Permanent Hours: Full time Salary: Competitive rate Description of role: TWI CL certification products have a direct relationship to the success and profitability of companies worldwide by enabling them to show compliance with European and International standards. Credible certification and customer satisfaction are imperative for the growth of products and services, and we are looking for someone who is committed to accuracy, detail and customer service. Person Specification Degree qualified or equivalent experience/qualifications Able to work in a small team with minimum supervision Have a highly-developed customer-focused approach to build and maintain client relationships Attention to detail necessary for effective planning and service quality. Able to communicate effectively via telephone and in writing Confident, organised and methodical Capacity to develop specialist understanding of relevant processes, standards, legislation, and technical requirements Ability to solve problems by investigation or negotiation High competence in microsoft word, outlook and excel and database use is essential Project planning experience is desirable. Travel required: This position will require a small amount of travel in the UK. About us: TWI Certification Ltd (TWI CL) is an internationally recognised and respected certification body that develops and operates industry-focused assessment schemes to recognise the competence and compliance of personnel, training organisations and manufacturers. Diversity statement: TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent. Inclusion We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI. Closing Date: 4 July 2022 Reference number: 82/22 For further details, please click on the Job Description link below: https://www.twi-global.com/pdfs/careers/82-22-JD-Company-Certification-Officer.pdf TWI Culture As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our continuing success. TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development. TWI Values: Teamwork Building effective working relationships, we accomplish more together Innovation and Expertise Championing new ideas and sharing knowledge with each other Taking responsibility Achieving our objectives and personal development Customer focus Building trusting relationships with our customers Adaptability Accepting and engaging positively with change Inclusion ​Valuing the contribution from every individual, creating value for our customers

 

Job Description

Job details

 Job Title:

Company Certification   Officer

Reports to (Job Title):

Company Certification Team    Manager

Job profile:

Project Leader

Description of role

TWI CL certification products have a direct relationship to the success and profitability of companies worldwide by enabling them to show compliance with European and International standards. Credible certification and customer satisfaction are imperative for the growth of products and services, and we are looking for someone who is committed to accuracy, detail and customer service.

You will be degree qualified or equivalent experience/qualifications and have demonstrable achievement in the required competences. Able to work in a small team with minimum supervision, you will have a highly-developed customer-focused approach to build and maintain client relationships, and the attention to detail necessary for effective planning and service quality. Able to communicate effectively via telephone and in writing, you will be confident, organised and methodical. You will have the capacity to develop specialist understanding of relevant processes, standards, legislation, and technical requirements, and the ability to solve problems by investigation or negotiation. A high competence in Microsoft Word, Outlook and Excel and database use is essential. Project planning experience is desirable.

Key accountabilities

You will be responsible for the delivery of TWI CL training organisation and company certification schemes working with the Company Certification Team Manager and Senior Certification Officers and will be required to:

  • Plan and process any part of an assessment from enquiry through to completion 
  • Update in-house and external databases, and maintain records
  • Diarise assessor actions and plan assessments, including travel
  • Service client relationships, promote the products and develop the brands
  • Contribute to website content, marketing campaigns and documentation for social media
  • Respond to technical enquiries internally and externally
  • Resolving customer complaints by investigating problems and developing solutions
  • Develop new and existing relationships internally and externally for collaborative projects.
  • Create costings, quotes and contracts for clients and contribute to cost analysis

Person specification

Criteria

Essential

Desirable

Qualifications

  • You will hold a degree or equivalent

 

  • A degree in Project Management or Business

Skills

  • Highly-developed customer focused approach
  • A high competence in Microsoft Word, Outlook, Excel and database use
  • Problem solving and negotiating skills
  • Sales background

Specific relevant experience

  • Experience in either a Certification Body conformity assessment or Project Management background
  • Experience with processes, procedures standards and legislative requirements

 

Competencies aligned to Organisational values

  • Building trusting and effective working relationships with customers and colleagues

 

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