Customer Experience Analyst

We are looking for a Customer Experience Analyst to join our team in Royston.

We are recruiting for this new position within our product management team at our site in Royston. Here we design and manufacture the Ambr range of bioreactors and our product team is growing together with the rest of the business. Your role will be to support a team of product managers in activities related to voice of customer, VOC, that support the definition, development and commercialisation of our products.

What you will accomplish together with us:

  • Supporting product managers in the evolution of understanding of our customers

  • Providing support across tasks related to the development and launch of new products

  • Conducting assessment of market dynamics by generating surveys, collecting feedback from application specialists and customers

  • Using data sources to create insights about market changes, collating results and conclusions

  • Coordinating with similar functions across the business to drive the best practice

  • Collaborating with other internal teams

What will convince us:

  • Degree in Life Sciences or equivalent and/or marketing training is preferred

  • Proven ability in creating understanding of customer trends

  • Computer proficient in Windows-based software package including Word, Excel, PowerPoint

  • Excellent communications skills, strong customer focus

  • Highly organised

  • Attention to detail and capable of prioritising

  • Capable of working independently and within a team in a global, matrix-based organisation

In order to commence working with us, the successful candidate will need the right to work in the UK.

What we offer

Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:  

Opportunity for international career development: A global network offering seminars and training sessions, expert and manager career paths

Open and highly collaborative culture: Mutual support within teams and working as equals, team spirit and international collaboration

Strong values: Sustainability, openness, enjoyment

Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

We look forward to receiving your application.


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