Customer Service Analyst

ARU is ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Their research institutes and four faculties bridge scientific, technical and creative fields. They deliver impactful research which tackles pressing issues and makes a real difference to our communities. ARU's academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of the research areas assessed as world-leading. In 2021, they were awarded the Queen’s Anniversary Prize for world-leading music therapy work.

About ARU:

We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical and creative fields.  We deliver impactful research which tackles pressing issues and makes a real difference to our communities.  Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.

 

About the Role:

IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond. This is your opportunity to join our IT support team, delivering a wide range of IT support to our customers and providing a point of escalation within our team for complex queries.

 

With a degree or part-qualified professional qualification, you'll have good communication skills and a customer-orientated outlook. Knowledge of a broad range of desktop applications and software tools is essential. Experience of working with computer systems in a corporate environment would be advantageous. The ability to work well under pressure as well having information acquisition skills is essential for this role.

 

This position will follow either one of our standard shift patterns (to be agreed with successful candidate):

-        7.45am – 4.00pm on weekdays.

-        8.45am – 5.00pm on weekdays.

Our team work in an agile manner with a balance of onsite/offsite working.

 

Informal enquiries can be made to Nader Bu-Rashid, Customer Service Team Leader at nader.bu-rashid@aru.ac.uk

 

Find out more about working with us.


We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

  

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.

 

We value diversity at ARU and welcome applications from all sections of the community.

 

Committed to being inclusive and open to discuss flexible working. 

 

We have a responsibility to ensure that all employees are eligible to live and work in the UK. 

 

Guidance Notes: 

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.

 

We reserve the right to close this vacancy once we have received sufficient applications.

 

 

Apply now


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