On 1 August 2021 global academic research and education publisher Cambridge University Press and worldwide assessment and education experts Cambridge Assessment came together to form a single organisation: Cambridge University Press & Assessment. We’re focused on meeting the needs of our learners, authors and customers by bringing research, teaching, learning and assessment together. We help people across the world to realise their potential, benefiting society and the planet. We exist to further the mission of the University of Cambridge: “To contribute to society through the pursuit of education, learning and research at the highest international levels of excellence”. We are a not-for-profit organisation, and our financial success is reinvested in the mission, enabling us to invest in and expand on the good we do.
Country: UK, Business Unit: Operations, Vacancy Type: Permanent, Salary: £35,000 - £46,000, Advertising End Date: 2023-11-27T00:00:00Job Title: Customer Support Manager
Salary: £35,000 - £46,000
Contract: Permanent/Full Time (35 hours per week)
We are looking for an experienced customer service professional with people management experience to ensure the delivery of world class 24/7 support to all of Cambridge English's IELTS customers through multiple channels and from multiple locations.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
This is an exciting opportunity for a Customer Support Manager to join a passionate team providing world class support to our millions of customers around the world.
Reporting to the Head of IELTS Support, your day-to-day...