Director of Membership Services

ARU is ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Their research institutes and four faculties bridge scientific, technical and creative fields. They deliver impactful research which tackles pressing issues and makes a real difference to our communities. ARU's academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of the research areas assessed as world-leading. In 2021, they were awarded the Queen’s Anniversary Prize for world-leading music therapy work.

Director of Membership Services


Reports to – Chief Executive Officer (CEO)

Salary - £50,087.50

Location – Cambridge or Chelmsford (this is flexible), with travel to Peterborough, Chelmsford and London


Are you interested in being the Membership Services Director for a diverse, ambitious, and forward-thinking charity? If so, were looking for a student focused, innovative leader to join our senior leadership team at Anglia Ruskin University Students’ Union.


About ARU Students' Union

ARU Students’ Union is the representative body for ARU’s 33,000 students. We are a not-for-profit charity employing 56 full-time staff located across campuses in Cambridge, Chelmsford, Peterborough and London who work with 5 full-time and 3 part-time elected student Sabbatical Officers to deliver a wide range of services and representative functions to a burgeoning and diverse student community.

ARU prides itself on delivering an education that is student-centred and diverse. It’s an ambitious institution with a genuine commitment to widening participation and supporting the work we do for students. We’re proud of the strong collaborative relationship we have with the University, and continuing to nurture this relationship will be a key priority for the future.

We have a highly motivated and knowledgeable staff team who use their unique talents and skills to support a range of opportunities, events and communities for students, as well as an expert advice service, and training and support for student leaders. We have over 100 student led clubs and societies so there is something for everyone from sports and social clubs to representation and democracy societies. We are also proud to have a free, independent advice centre that not only offers advice on academic issues, but also proactive advice on housing and money.

This is an exciting time to join the Students’ Union. We have plans for future growth and diversification, bringing opportunities for innovation, positive change and having an even bigger impact on students’ lives.


About the Role

We are searching for a new senior leader to be responsible for the strategic development and operational management of our membership activities. This role is not just about maintaining the status quo but about reimagining and diversifying our membership services in line with student community needs.

The successful candidate will be an inclusive, collaborative, and empowering leader, with high levels of emotional intelligence and a genuine passion for innovation and inclusion.? You will also have experience in building and maintaining strong, influential relationships at all levels of an organisation. This role will require an innovative mindset, helping us to try new and creative ways of engaging with and developing trust between our students and the University.

Our new Director of Membership Services will need to be able to work well with student leaders, providing them with support, guidance, and mentoring, whilst also being able to challenge in the right way at the right times.

The ideal candidate will be both strategic and hands-on, with an ability to develop our excellent service standards, performance and delivery across our full range of membership services.

We believe in supporting a positive work-life balance, and giving our people the support, flexibility and direction required to thrive. Our talented colleagues are proud of who they are, and are empowered to bring their extraordinary talents, diverse lived experiences, and authentic selves to work.

If you're passionate about developing new ways of delivering student engagement in membership services to improve student influence and experience for a thriving community, we'd love to hear from you and receive an application.


Key Dates

Closing Date: Monday 27th November 2023 (midnight) 

First Stage Interviews (Remote): Wednesday 6th December 2023 

Final Interviews (In-person): Wednesday 13th December 2023   


How to Apply 

Please click 'Apply Now’ to be redirected to our website, where you can download the Candidate Information Pack and Job Description and find details of how to apply. 


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For an informal conversation about the role and application process, please contact our recruitment partners, Atkinson HR Consulting:


Apply now

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