Head of Through-Life Supportability

Head of Through-Life Supportability Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%, car allowance and private medical Cambridge based the role has the opportunity for hybrid working, around 70% onsite Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909 Marshall Land Systems have announced that they will be moving the Cambridge site to Alconbury Weald (PE28). Planned move will be towards the end of 2025

Why join Marshall Land Systems in this role?


Working within the Land Systems Managed Support Service business the, Head of Through-LifeSupportability,  will be a member of the Senior Leadership team.  You will be responsible for developing and delivering the Equipment Supportability Engineering Consulting/Advisory strategy. You will drive growth through existing and new market offerings, and also grow into new markets with new clients through innovative solutions. In addition you will oversee the growing programme delivery team within your domain to ensure P&L is achieved on existing and new programmes.


Your responsibilities will include:

  • Develop the business strategy for the UK equipment supportability consulting market which encompasses ambitious growth plans based on relevant market analysis.
  • Understand the market and focus activity where opportunities are greatest.
  • Establish partnerships with suppliers, consultants and clients to drive growth plans.
  • Partner with Sales Executives on future pipeline and work with this team to create capture tactics for sales targets that are in line/ exceed business targets.
  • Work with the customer to ensure your team have clearly understood the needs and that appropriate project structures and schedules are developed to support successful proposal activities and subsequent delivery.
  • Liaise with existing customers to ensure the value they require is being created and delivered and that your programme team are successfully discharging their work activity in line with expectations.
  • Report P&L activities, results, market position, and projections with accuracy and promptness.
  • Providing strong and inspirational leadership to your team.
  • Drive team capability and build out robust surge and succession plans aligned to meeting the business strategy.
  • Coordinate and promote strong collaborative working across the organisational matrix including sales & marketing and key support functions (commercial, finance, HR).
  • Assist in the annual budget and forecast for the executive director.
  • Manage a team of Project Managers, Consultants, Engineers, and other specialists to deliver projects and ensure the financial performance of engagements.


Apply if you have most of the following:

  • A thorough understanding of Supportability Engineering, through-life support and/or ILS.
  • A degree in engineering, systems, technology or equivalent.
  • A high level of customer focus, commercial awareness and change management skills.
  • Strong programme management skills and the ability to flexibly deploy those skills in accordance with the complexity and risk of underlying programmes/ problems.
  • Strong written and verbal communications, and comfortable presenting when required.
  • An understanding of financial management and wider management principles and techniques.
  • Previous P&L ownership of a business area/ product line. Likely to have held senior management or leadership roles in a SME or Business Unit lead in a larger organisation.
  • Experience in a consulting or advisory environment would be highly beneficial.
  • Strong experience in identifying and proactively shaping business responses to customer problems.
  • You will have excellent soft skills and have demonstrated experience successfully delivering consulting programmes in a systems engineering discipline.
  • It is ideal for you to have previously worked with clients/ organisations in: Defence & Security; Public Sector; Transport; Energy & utilities; Consumer; and manufacturing.  Experience in defence or a government environment preferred but not essential.
  • Experience in driving business growth/ identifying new markets.
  • Experience in an engineering environment, particularly Equipment through-life Support.
  • Experience of partnering with a range of external and internal key stakeholders.
  • Experience in managing complexity on programmes.
  • Demonstrable track record of success.


To be successful in the role, we are looking for someone who:

  • An ambitious and confident person looking to progress their career.
  • Thrives on developing innovative solutions to meet customer needs and developing relationships in the external market.
  • Displays passion, drive, agility and resilience in achieving goals.
  • Ability to interface well and influence effectively at all levels including internally and externally with customers, partners and suppliers.
  • Business aware and customer oriented, with organisation and commercial awareness.
  • Displays energy, drive and enthusiasm to create and seize opportunities, with the imagination and flexibility to question the accepted.
  • Excellent Leadership, organisational and communication skills.
  • Empowers teams to solve problems and deliver results.
  • Demonstrates strong self-awareness and takes active steps to develop self.
  • Passion, drive and people management skills, alongside clearly identifiable personal attributes that match the corporate values.


The benefits we will offer you include:

  • 27 days holiday increasing with service up to 30 days (option to buy /sell)
  • Pension contributions up to 9%
  • Private medical insurance for you and your partner
  • Extensive flexible benefit program including Cycle to Work
  • Life assurance at 4x basic salary
  • Enhanced parental leave and pay
  • Paid volunteering leave
  • Access to industry leading wellbeing resources and tools


Additional local needs

  • Hybrid working offered – 3 days on site in Cambridge.
  • UK travel required.


Apply now

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