The Royal Society of Chemistry (RSC) has a great opportunity for a Senior Membership Coordinator to join us on a permanent basis.
With over 48,000 members from 125 countries, this role is a part of our busy Membership Operations Team that provides the ‘front line service’ for customer enquiries. The team are responsible for administration of membership through the efficient processing of applications, admissions, exits and renewals. Our Membership Operations Team, using our membership management system, are responsible for the accurate administration of members’ records, processing of applications, process of members’ subscription payments as well as providing advice and guidance on all aspects of membership both internally and externally.
As our Senior Membership Coordinator, supporting our Membership Operations Manager, you will ensure that the team develops and maintains an understanding of processes and systems and that members data, applications and admissions and subscription details are processed in an accurate and timely manner. In this role you will provide support for defined administrative processes and system procedures. The core purpose of this role is to ensure the delivery of a high standard of customer service to our members, potential members and all other contacts.
We are looking for:
- Excellent organisational skills.
- Understands the importance of membership and the RSC’s role as a professional body.
- Excellent communication and IT skills.
- Articulate communicator with experience in a customer-focussed environment.
- Excellent interpersonal skills and proven team working ability.
- Ability to work to tight deadlines and understand the importance of prioritising work.
- An awareness of data protection issues at all times.
The contractual base for this role is our Cambridge office, however we are currently embracing hybrid working, and therefore you will have the opportunity to work from a location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend the offices as needed for their role.
Visit our Work For Us website to learn more about us, our benefits and Equal Opportunities Statement and Inclusive Culture Pledge.
If you are interested in this opportunity, please apply before the end of our closing date.
View and download the full job description here.