Service Desk Engineer

Do you have some experience working in IT support but feel your full potential is unrealised? Are you passionate about IT and helping others? If you’re looking for a chance to upskill and progress, then we have a fantastic opportunity for you!

Our superb Service Desk team are at the core of Bridge Partners, providing excellent customer service and technical support. Join our team and get ready to make a big impact! 

 

About Bridge Partners

Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. We're all about long-term relationships that embody our core values of Clarity, Partnership, and Quality.    

What we can offer you:  

  • We are a friendly bunch with passion and ambition. We thrive on teamwork, learning and development.   
  • We are committed to your personal career growth, and we will provide you with training opportunities to further your technical skills and progress within the business.   
  • You will be part of our profit share scheme and you will also be able to join our BUPA health insurance and enhanced pension scheme.   
  • You will receive 25 days holiday plus Bank Holidays, increasing by one day every 2 years you work with us.   
  • We are situated only a short walk from Cambridge North train station and local bus routes and offer free onsite parking.   
  • We encourage our employees to socialise outside of work and organise social events throughout the year such as the Cambridge Lockhouse, Go Karting, Crystal Maze, bowling, BBQ’s and dinners.  

 

A day in the life

  • Based in our Cambridge office and on a shift rota between 8am and 6.30pm Monday-Friday.   
  • Provide exceptional first-line support to clients by effectively managing a diverse range of incoming tickets, phone calls, and enquiries. Your swift response and resolution will be instrumental in ensuring client satisfaction.
  • Diagnose and troubleshoot IT issues through collaborative discussions and remote sessions with end users. Your technical expertise will be the key to resolving challenges and restoring smooth operations.
  • Take charge of crucial security tasks, including performing backups for client data, managing password resets, and maintaining site permissions. Your diligent efforts will safeguard valuable information and maintain a secure environment.
  • Proactively monitor client servers to identify any anomalous behaviour and mitigate potential adverse impacts on clients. Your vigilant oversight will ensure the stability and reliability of their systems.
  • Apply appropriate testing methodologies to thoroughly analyse hardware and software, enabling you to identify and resolve existing problems efficiently. Your meticulous approach will contribute to seamless operations and optimised performance.
  • Demonstrate your versatility by installing and configuring a wide range of hardware and software, both on-site and remotely. Your technical prowess will enable clients to leverage cutting-edge solutions and maximize their productivity.

 

What we need from you 

  • The ability to build strong relationships with the team and clients. 
  • Excellent customer service: you must be a people person with patience and be able to communicate effectively. 
  • Great problem-solving skills with the ability to see the challenge through. 
  • A willingness to learn and develop your IT skills. 

 

If this sounds like you, send us your CV and apply today! 

Apply now


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