Support Desk Engineer

It's an exciting time to join global leader Sepura Ltd, a Cambridge technology business that designs and creates innovative, reliable, and efficient communication systems to industries around the worldThe Cambridge-based Customer Support Desk team are growing their time and looking to hire a Support Desk Engineer to deliver exceptional customer service, while building and continuously developing your product knowledge and technical skillsAs a Customer Support Desk Engineer, you will offer technical support across Sepura's range of products, write customer-facing documentation such as FAQs and application notes, as well as maintaining internal processes, systems and equipmentIf you have experience of working within a commercial B2B environment, with an understanding of product development lifecycles, project management methods and techniques, we want to hear from you.Join award-winning Sepura as a Support Desk Engineer for an outstanding career in Technology in CambridgeAdditional key responsibilities will include:to receive customer calls and emails, logging these within Sepura's support desk systemcommunicate with customers in a courteous and professional mannerto distribute software and generate licences for customersA core requirement of this role is the ability to obtain UK Security ClearanceThis role is office-based in Waterbeach, Cambridge