Supporter Merchandise Coordinator

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.Working as a Supporter Merchandise Coordinator, you will work collaboratively with stakeholders, both internally and externally to provide the tools needed for our employees and the public to support our work and maximise their fundraising activities. Working alongside the Supporter Merchandise and Fulfilment Manager you will be integral to the ongoing success of this fast-growing area of the business.A vital part of this role will involve building and maintaining strong relationships with internal stakeholders, key account managers with existing suppliers, and with new suppliers to the organisation.The Merchandise and Fulfilment team sits within the Brand department, which plays a leading role in the development, management, and understanding of Alzheimer’s Research UK’s brand. Our aim is to help the charity become a household name, by collaborating with teams across the organisation to consistently bring our brand to life through all that we do. We strive to deliver excellence across brand management, celebrity management, creative content, and merchandise.

Main duties and responsibilities of the role:


  • Proactively engaging with new external suppliers, ensuring that they are reliable, compliant and offer the best value for the charity
  • Help to drive the team’s work on sustainability to ensure that goals set out in the teams Sustainability Charter are successfully achieved
  • Maintain strong relationships with existing suppliers and build an understanding of the strengths and gaps we have in our supplier portfolio
  • Working with internal stakeholders to fully understand the requirements of ad-hoc merchandise requests so these can be accurately briefed to suppliers
  • Taking a lead on any internal merchandise queries, such as quotes, lead times and suitable suppliers
  • Offering advice and insight to internal stakeholders around selection and use of materials


  • Leading on development of the charity’s online shop including product selection, marketing activity
  • Thinking creatively and innovatively to generate ideas that push the boundaries and drive our ecommerce offering forward
  • Support the Merchandise and Fulfilment Manager in the development of a wider charity ecommerce strategy
  • Monitoring the online shop email inbox and actioning any customer queries
  • Reconciling stock levels between the online shop and fulfilment provider


  • Leading on queries relating to fulfilment from both internal stakeholders and external suppliers
  • Briefing in new mailing activity, keeping key internal stakeholders engaged and informed
  • Weekly stock level monitoring, reporting any concerns or queries to the Supporter Merchandise and Fulfilment Manager
  • Support the Supporter Merchandise and Fulfilment Manager to collate service level feedback from key stakeholders for the quarterly review meetings

What we are looking for:

  • Good knowledge of Microsoft Office, particularly Outlook, Excel and Word
  • Excellent written and communication skills
  • Good organisational skills
  • Ability to manage and prioritise own workload
  • Ability to work under pressure and to a tight timeline
  • Experience of working independently and as part of a wider team

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £27,500 per annum, plus benefits

Please download the Vacancy Pack for more information.

*Please note, this role will be known internally as Supporter Merchandise and Fulfilment Officer

The closing date for applications is the 13th February 2022, with interviews likely to be held week commencing the 21st February 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us at

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

To view further details about working for us, how to apply and the benefits we offer, please visit Alzheimer’s Research UK

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