On 1 August 2021 global academic research and education publisher Cambridge University Press and worldwide assessment and education experts Cambridge Assessment came together to form a single organisation: Cambridge University Press & Assessment. We’re focused on meeting the needs of our learners, authors and customers by bringing research, teaching, learning and assessment together. We help people across the world to realise their potential, benefiting society and the planet. We exist to further the mission of the University of Cambridge: “To contribute to society through the pursuit of education, learning and research at the highest international levels of excellence”. We are a not-for-profit organisation, and our financial success is reinvested in the mission, enabling us to invest in and expand on the good we do.
Country: Mexico , Business Unit: Operations, Vacancy Type: Permanent, Salary: 19,400 MXP monthly, Advertising End Date: 2023-12-03T00:00:00Job Title: Tech Support Analyst
Salary: 19,400 MXP monthly
Location: Mexico City
We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products.
We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.
About the role
In this varied role, you will be responsible for accepting and investigating technical support issues across hundreds of institutions globally.
Technical Investigation:Provide technical support to external customers (administrators, users and teachers) and Sales and CS teams for one or more business streams - investigate issues to...