UX Researcher

The Royal Society of Chemistry (RSC) has an exciting opportunity for a UX Researcher to join us on a permanent full-time (35-hour week) basis. As a part of our newly established Digital Design team you will champion user research and validation, articulate its importance, not just before the system is designed but also during business planning, UI design and throughout the product life cycle.

As a UX Researcher, you will support digital product development and improve user experience by coordinating and running user research and connecting product teams with user needs. You will develop and share processes and best practice around quantitative and qualitative data and provide support for colleagues carrying out their own analysis.

You will also help to ensure that our software products and services are usable and intuitive, and that our designs and systems serve our users, by facilitating, arranging, running, analysing user research and  working with our Insights team to collate and drive that knowledge into the organisation. Working closely with product managers, the front-end and user-insights teams, and RSC colleagues, you will help identify and validate opportunities for new product development and user improvements.

We are looking for someone with:

  • Degree level education or with relevant experience.
  • Experience in research analysis, qualitative and quantitative, with an understanding of established UX patterns and approaches.
  • Able to run and design usability studies and a range of user research techniques: interviews, usability tests, A/B testing, with experience in coaching, training to support others carrying out user research.
  • Able to gather, analyse and discerningly assess user data through web analytics, search and web logs, user surveys, support calls and research interviews.
  • Excellent presentation and communication skills with an ability to interpret and articulate user experience findings persuasively to a wide audience, with user empathy and an ability to build rapport.
  • Proven ability to work on multiple projects simultaneously, collaborating with a range of teams, with knowledge and experience of Agile and working with Agile development teams.

Desirable:

  • Academic publishing.
  • Information architecture.
  • Visual and interaction design.
  • Technical/UX writing skills.
  • Experience in video capture and editing.

The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance chemical sciences. We are a provider of knowledge, a professional body and a voice for chemical sciences, with a heritage that spans 179 years. We work with industry and academia to promote collaboration and innovation. We advise governments on policy, and we promote the talent, information and ideas that lead to great advances in science.

The Royal Society of Chemistry offers excellent benefits. The contractual base for this role is Cambridge, however we are currently piloting hybrid working, and you may be able to work from a location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend the offices as needed for their role, and that permanent working arrangements away from the office may not be agreed in the future.

If you are interested in this role, please apply before the end of the closing date.

Apply now


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