Interviewing Skills

Course Overview

Successful recruitment is about finding the right person for the job. This means finding the person who has that unique mixture of first-class abilities and is a good cultural fit.

Although simple enough it is often challenging to select the right candidate, especially in a competitive market.

This workshop is designed to equip anyone involved in the interviewing and selection process with a range of skills and techniques they can use to conduct recruitment interviews which are effective, within the law and fits with your company culture.

This programme will enable delegates to:

  • Use effectively behavioural, competency-based interviewing - where the most reliable

  • Indicator of future performance is evidence of past behaviour

  • Identify the essential criteria and experience you require with the job and person specification and to evaluate if the candidate meets this

  • Establish what to look for in a CV - highlighting areas that need clarification at the interview

  • Prepare for and structure the interview and manage the time available

  • Identify what questions to ask to understand the candidate’s experience and get them talking

  • Sell your organisation’s benefits and on-board the right person quickly

  • Work within the legal framework – things you can / can’t ask and the legal pitfalls to avoid

  • Managing bias

  • Manage ‘tricky’ questions that the candidate might ask

  • Give your feedback after the interview, including your recommendation on hiring

Who should attend?

  • All people who are involved at any stage of the interviewing and selection process

  • Those managers who are out of practice and require a refresher to their interviewing skills

  • Younger managers and employees who are likely to be involved at a future stage as an observer or additional assessor

Course Structure and Methodology

A set of slides are provided to delegates as a ‘take away’ some of which are for further background reading as the actual course delivery is provided through:

  1. Facilitated discussion and Q&A
  2. Slide content and walk through of best practice and tips
  3. Group and facilitator feedback on specific leadership qualities
  4. Coaching

Content Overview

Behavioural, competency-based interviewing

  • Challenges, objectives, cost of mistakes

  • Preparation and what are we looking for?

  • Using the job and person specification

  • Covering letters and CVs

Questioning skills

  • Those you can and can’t ask

  • Using the STAR questioning structure to get real examples of previous experience

  • Legal pitfalls to avoid

  • Common perception errors and how avoid to avoid them

The Interview meeting structure

  • Room set up and using suitable body language

  • Structure and managing the time

  • Welcome

    • setting the climate

  • Acquire

    • ‘high gain’ questioning and listening

    • cultural fit - questions /tests to check this

  • Supply

    • sharing information, selling the benefits of your company

    • answering their questions

  • Part

    • a professional close

    • what next?

  • Practical

    • Structured practice sessions with observers and feedback on key learning points

    • Panels and working with others

    • Common mistakes and ground rules to help

    • Making good objective decisions


Duration: 1 Day Credits: 2.1
CPD Points: 6.5 Member Cost: £315.00+VAT
Max. Delegates: 12 Non-member Cost: £473.00+VAT