Leading Virtual Teams


With ever more of us working from home, on the road or across multiple sites, the character of management is changing. And for many, the lack of in-person contact can be a challenge.

Of course, the manager's central role remains the same: To maintaining morale, engagement and productivity in their teams. But without daily face-to-face contact many managers can feel their influence and oversight has been reduced.

From the perspective of team members, working remotely can present a range of challenges that require their manager's support. What these are depends on their personalities, working environments and the tools that are made available to them, so managers need to be aware and responsive to a wide range of new needs and concerns.

Done right, virtual teams can be hugely effective satisfying to work in, offering the right balance of structure, support and freedom to enable individuals to flourish. Our Leading Virtual Teams course provides virtual team leaders and managers with the tool to achieve this.

Over the course of this insightful and practical day, you will learn how to build team identity, communication and structure whilst taking account of individual needs and working styles. You'll leave equipped with the knowledge, skills and tools to run a focused, goal-oriented team that works for the organisation and its employees.  


Learning outcomes:

By the end of this course, delegates will be able to:

  • Identify and use effective leadership behaviours when leading virtual teams;
  • Recognise what virtual team members need and expect from team leaders;
  • Spot the different needs individuals have in relation to remote working and support them accordingly;
  • Use a range of communication methods to support effective team working;
  • Create and maintain motivation and team spirit within remote working environments;
  • Use a range of techniques to manage and maximise the performance of virtual team members.


Course agenda

1. Defining the characteristics of effective virtual teams

•    The different types of virtual teams
•    Identifying the challenges and opportunities of remote working
•    How personality helps / hinders being a remote worker
•    Flexing your response as a manager
•    Identifying the behaviours, skills and qualities of highly effective virtual team leaders

2. Managing team performance and motivation

•    Setting clear expectations
•    Managing remote workers flexibly
•    Creating a virtual environment to motivate the team
•    Supporting and developing the team from a distance
•    Providing effective, personalised feedback to the team and individuals
•    Coaching from a distance
•    Measuring team performance on an ongoing basis
•    Running effective virtual team meetings

3. Building a high-performance virtual team

•    Building engagement within a virtual team
•    Defining remote team members' expectations of their team leader
•    Creating the right environment
•    Building team spirit and trust
•    Understanding the emotional, psychological and physical requirements of remote workers

4. Communication across a virtual team

•    Identifying and overcoming the barriers to effective virtual communication
•    Planning when and how often to communicate – and with whom
•    Selecting the right communication method
•    Developing and implementing communication systems and processes using technology such as online forums and online virtual meetings
•    Techniques to ensure everyone is are heard and understood

5. Continuing your development

•    Developing a personal action plan to support you in putting your learning into practice


Post training support

This course includes an optional offer of post-course support, for as long as required, helping consolidate learning and making the changes last.


Duration: 1 Day Credits: 2.1
Max. Delegates: 15 Member Cost: £325.00+VAT
  Non-member Cost: £488.00+VAT