Problem Solving


We are all faced with problems — solving them effectively is an essential skill. In this programme you will learn a systematic process for attacking and solving problems. Within an overall ‘Plan, Do, Review’ framework, you will learn how to benefit from a range of simple but effective models that will help you to solve problems effectively.

This course is ideal if:

  • You need to solve problems that need effective solutions.
  • Your organisation needs a robust, systematic approach to solving problems.
  • You need to be able to involve others in order to arrive at optimal solutions.


Course Content

Problems are a part of business life; having a robust and reliable approach for attacking and solving problems is essential. This course introduces the unique ROSCAR™ step-by-step approach to problem solving:

  • Understand the real problem.
  • Focus on the desired outcomes.
  • Source and generate options.
  • Evaluate and make choices.
  • Take action.
  • Review success and learning.


Why this Problem-Solving course?

  • Develop your problem solving skills – learn how to tackle any issue you are facing with a logical process.

  • Focus on the right problem – examine problems BEFORE trying to solve them to ensure that effort is spent appropriately.

  • Develop a range of options – learn different ways to develop and build viable options before selecting the ‘best’ one.

  • Save time – by understanding how to attack each problem; never again spend hours labouring over one problem.

  • Learn from your mistakes… and your successes – develop a process for active review so that you develop an approach to solving problems that works for you.


How it's done

ROSCAR™ is a step-by-step problem-solving process, to provide an accessible approach to problem solving:

  • Is this the REAL problem – a lot of problem-solving effort is wasted because it tries to solve the wrong problem. Taking the time to ensure the focus of your efforts is right is an essential first step.

  • The desired OUTCOME – where do you want to get to? What will the ideal solution look like?

  • SOURCING and generating options for solving the problem – where are the solutions and ideas going to come from? How will ideas be developed?

  •  Evaluating Options and making CHOICES – establish a range of ways of evaluating and selecting the ‘best’ solution to your problem.

  • Taking ACTION – deciding what action to take is important, but so is making sure that you have thought of everything before committing yourself.

  • REVIEWING success and learning – problem solving should be a process that improves over time. Reviewing what has and hasn’t worked is an essential last step so that you can continually refine your approach to problem solving.

  • Action Planning – a chance to think about the skills you have learnt and how to apply them in your own setting.


Duration: 1 Day Credits: 3.1
Time: 9.30am - 5.00pm Member Cost: £470.00+VAT
Max. Delegates: 12 Non-member Cost: £705.00+VAT