C3 has today released version 1.4.0 of its intuitive call handling platform Fusion IVR.
C3 launches version 1.4.0 of Fusion IVR
The latest release of this powerful code generation tool includes a comprehensive debugging application that functions entirely over the internet, via the user’s Fusion interface.
To debug a call flow, the user simply opens the ‘Debug Session’ and calls the number.
Fusion automatically shows an isolated view of that call and highlights each element of the script as it plays, with a snapshot of the associated coding. The user has the capability to control the debugging session, and is able pause the script, jump to specific nodes in the call flow, or add in a call-break to stop the script at a certain point.
Developers will recognise the incredible time saving potential of this debugging application; allowing them to view each stage of the call in play, rather than trawling through irrelevant code to find and debug their scripts.
The release of Fusion IVR 1.4 also sees the introduction of a Call Record manager – a call-back request button that allows users to record the voice prompts for their script over the phone. This was a popular feature in Narrator, C3’s previous call platform.
C3 have a rich history of providing specialist computer telephony platforms for more than 30 years, supplying some of the largest UK and Worldwide companies with PCI-DSS Payment, Multi-Channel and Virtual Contact Centers, IVR call flows and Telephone Voice Recognition. COVID 19 led to a rethink in business operation trends with remote workers leading to migration of onsite solutions to cloud based, CCaaS, CPaaS and UCaaS deployments. C3’s core technology-agnostic software gives their customers businesses the edge in competitive markets and helped to overcome the technical challenges of moving to the cloud .