Marshall Aerospace and Defence Group yesterday (Weds) welcomed Air Chief Marshal Masihuzzaman Serniabat, Chief of Air Staff of the Bangladesh Air Force, to officially open its new Customer Service Centre.
Bangladesh Air Force Chief opens Marshall Customer Service Centre
Air Chief Marshal Serniabat, accompanied by Her Excellency Ms. Saida Muna Tasneem, Bangladesh High Commissioner to London, was welcomed by Sir Michael Marshall and Marshall Aerospace and Defence Group CEO, Alistair McPhee, at a ribbon-cutting ceremony at the new centre at Cambridge Airport. It will house the company’s international military aerospace customers while Marshall engineers work on their aircraft, predominantly C-130 Hercules transport planes, which are employed in critical humanitarian and military missions globally.
Marshall’s customers include the UK RAF, as well as more than 16 international air forces. Among its long-term international customers are the Swedish and the Norwegian Air Forces who Marshall has been supporting since the 1970s.
Most recently the company signed a 14-year agreement with the Royal Netherlands Air Force, and in June a second multi-million-pound contract with Bangladesh, with more contract announcements expected this year.
The new service centre gives them private offices, as well has access to meeting rooms, a comfortable lounge area and kitchen. Two golf buggies and a minibus will transport them around the airport.
“We are delighted to welcome Air Chief Marshal Serniabat and proud that he should take time out of his busy schedule to open our new Customer Service Centre,” said Alistair McPhee.
“We’ve invested in this new space to offer our international customers a seamless experience with us and to benefit from first class accommodation and everything they need in one comfortable location, dedicated to them, with a team to look after their needs while we work on their platforms.”
Customers will be supported by a team of eight dedicated customer service personnel, who will provide administrative support. The new centre provides improved facilities and support infrastructure in one central hub.
During his visit, Air Chief Marshal Serniabat also took the opportunity to visit some of the Bangladesh Air Force’s C-130J aircraft recently purchased from the UK Royal Air Force, and that are currently undergoing in-depth maintenance and modification.
Air Chief Marshal Serniabat, said: “The Bangladesh Air Force started its cooperation with Marshall last year and we are relying on them to support the entry into service of our new C-130J fleet.
“From the outset Marshall’s customer focus and drive to deliver excellent service has really stood out. This new Customer Service Centre is testimony to their commitment to continuous improvement and confirmation of their ambitious growth plans. It’s an honour for me to officially open this wonderful new facility here in Cambridge today.”
Image: L to R Sir Michael Marshall, Air Chief Marshal Masihuzzaman Serniabat and Her Excellency Ms Saida Muna Tasneem
Founded in 1909 as an automobile company in Cambridge, Marshall entered the aviation business in 1929. The Marshall Group, still a privately owned company, is chaired by Alex Dorrian CBE since Sir Michael Marshall moved to the role of President in October 2016. Robert Marshall, the fourth generation of the Marshall family, became Group Chief Executive in 2012.