Geneva software from Convergys earns Overall Best Contribution to Billing Award for second...


Convergys Corporation (NYSE: CVG), the global leader in integrated billing and customer care services, has announced that its GenevaT software has been presented with the Overall Best Contribution to Billing award from IIR, a leading global information provider and the world's largest conference com

pany with a global network of offices in more than 35 countries.

Geneva, which won this top IIR award for the second consecutive year, shared the prize with this year. The award presentation was at IIR's Global OSS forum in Marbella, Spain, on September 25.

Clients using Geneva include major companies across a variety of industry sectors. Prominent wireless operators that have selected Geneva include BT Cellnet, Connect Austria, Telenor Mobil, and Xfera. In the cable and broadband markets, Geneva users include Telia Denmark, BT, Broadnet, Telewest, and NTL. Geneva is also in use in many other business sectors with companies including Powergen, Quip!,, and SWIFT using Geneva to bill for a wide range of services ranging from utilities to financial services.

According to Christoph Wilfert, VP Marketing of Convergys EMEA, who accepted the award on behalf of Convergys, Geneva has consistently enabled users across a range of industries to innovate. 'Operators and service providers today look for flexible software that provides support for innovation. In addition, in today's more difficult climate, they are looking for billing solutions that minimise the total cost of ownership.

'Geneva's modular architecture, the ease with which it can be implemented and upgraded, and the low cost of day-to-day operations have all contributed to Geneva's retaining its unchallenged position as the most flexible and cost-effective software module on the market.'

Hugh Roberts, presenting the award as Chairman of the IIR World Billing Awards judging panel, said that the winners were standard bearers for the billing industry. 'Billing will be the key differentiator for competitive next-generation service delivery.

'Without flexibility and innovation in billing, no carrier or service provider will be able to exploit its product portfolio or manage effective customer relationships. No-one can ignore the major impact that Geneva has had on the billing landscape over the past year.'

Roberts also singled out the company's professional, high-quality training for special mention.

Geneva and Geneva users have won eight prestigious awards during the past two years. In February, Geneva was voted Best All-round Product at the Telestrategies OSS 2001 conference. Geneva users have been voted Billing Executive of the Year for two consecutive years. Two other Geneva customers won prizes at the Billing Globe Awards in Cannes, France in November 2000, including the award for the fastest, high-quality implementation.

Geneva, Convergys' award-winning Active Revenue Management (ARM) software, is a real-time, transaction-based, best-of-breed rating and billing module offering the performance required by major carriers handling large volumes of data.

Geneva can bill for any service or combination of services. Services currently being rated and billed by Geneva include fixed and mobile voice telephony, Internet and data services, utilities, and financial services running over networks including circuit-switched, IP, GPRS, TETRA, and DSL.

About IIR

IIR Ltd. is the leading global information provider and the world's largest and most successful conference organiser, with a network of offices in more than 35 countries producing 4,000 events annually.

IIR Telecoms & Technology LONDON has established itself as the provider of choice for business and strategy focused telecommunications conferences in Europe and beyond. In addition to the market-leading BILLING SYSTEMS 2001 - which this year brought together over 3,000 CCB professionals - IIR's Customer Care & Billing team produces a portfolio of finely tuned and professionally researched specialist BCC & OSS events. For further details please contact: or visit

About Convergys

Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction.

ConvergysT employs nearly 44,000 people in 46 customer contact centres and in our data centres and other offices in the United States, Canada, Latin America, Israel, and Europe. Convergys is on the net at, and has world headquarters in Cincinnati.

Convergys, the Convergys logo, and Geneva are trademarks of Convergys Corporation.


For further information contact:

Press Office, Convergys EMEA, Cambourne Business Park, Cambourne, Cambridge, CB3 6DN, UK

Tel +44 (0)1223 705000 Fax +44 (0)1223 705001


Financial Media, John Pratt, Convergys Corporate PR

Tel +1 513 723 3333 or

Convergys EMEA is located in Cambourne Business Park, Cambourne, Cambridge, CB3 6DN, UK. In addition to its five offices in the UK, Convergys has European offices in Germany, France, Spain, Italy, the Netherlands, and Sweden.


Convergys is a global leader in relationship management. We deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees.