Cambridge-based billing software company has been awarded the international quality standard ISO 9001 and TickIT, the certification specific to the software industry.
Geneva Technology awarded ISO 9001
The award recognises the quality of the processes underlying Geneva Technology's business, and is the first landmark in the company's ongoing implementation of quality measures covering the entire management systems and software development processes.
A leading international provider of convergent billing software for the telecommunications, e-commerce, utilities and on-line services marketplaces, Geneva Technology has been working towards ISO 9001 certification since June 1999. ISO 9001 is the international standard defining the contents of an organisation's quality management system, and the evaluation of Geneva Technology was carried out by an independent accredited organisation.
The assessment covered the design and development of Geneva, as well as the provision of support and consultancy services and the design and development of a range of training courses for Geneva users.
Richard Guenigault, Quality Assurance Manager, commented on the breadth of Geneva Technology's assessment. 'The assessment process was very comprehensive and we have gained certification to ISO 9001, the most demanding award in the ISO 9000 family, which covers all aspects of companies' software design, developments and services. Securing this award reflects Geneva Technology's commitment to pursuing the best-practice procedures that befit a mature company with a rapidly growing tier one customer base.'
Geneva Technology's Chief Executive Officer, Stephen Thomas, stressed that this achievement was just the first step in an ongoing process of implementing and evaluating quality management systems. 'This award was a team effort and could not have been won without the dedication, commitment and professionalism of all our staff. We are a rapidly growing company that operates in a quality-sensitive environment, and I believe that we have the right combination of staff and systems to drive our business forward fast whilst ensuring that quality remains a high priority.'
Geneva Technology is also currently progressing towards accreditation under the Investors in People initiative, which aligns the training and development activities of a company with its business objectives.
About Geneva Technology
Geneva Technology is a leading international provider of convergent billing software for the telecommunications, e-commerce, utilities and on-line services marketplaces.
The company's product Geneva is a real-time transaction-based system offering the performance required by major carriers handling large volumes of data.
Geneva has been designed to meet the needs of fast-changing competitive markets; its unique approach allows the new products and services that are becoming available through the advent of market deregulation and new technology to be introduced quickly and without changes to the software.
Services currently being billed by Geneva include fixed and mobile voice telephony and data services running over circuit-switched, IP, GPRS, TETRA and DSL networks.
Geneva customers include national PTTs, ISPs, ASPs, content providers and utilities. By focusing on the customer account across any combination of services, Geneva provides true convergent billing, including support for innovative multiple service packages involving flexible discounting and targeted marketing offers. It can also handle the complex language, currency and tax requirements of multi-national users.
The company was formed in 1989 and is based in Cambridge UK. It has offices in Washington DC, Paris, Madrid, and Frankfurt. Internationally-based customers include British Telecom, ntl:, Telewest Communications, Tiscali, Maxitel, Dolphin Telecommunications, HanseNet Telekommunikation and Wireless Maingate.
Geneva Technology is supported by a major investment package from leading venture capital companies Spectrum Equity Investors and Geocapital Partners.
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