Handle with care: how to deal with difficult behaviour
It is said that ‘variety is the spice of life’ but sometimes the range and diversity of people we come across in business can be really challenging. A course next month from Cambridge Network's Learning Collaboration will help you discover how to deal with challenging individuals and situations.
Dealing with difficult behaviour - I'm not crazy, I'm just not you! on Thursday 5th October, kindly hosted by Barclays Eagle Labs (7-8 Clifton Court, Cherry Hinton Road, CB1 7BN) is a one day session aimed at managers and team leaders at all levels who wish to extend their approach and understanding when dealing with difficult people, so the outcomes can be more effective.
As colleagues and professionals we all have to work with each other and the rewards for doing so are clear, but it can require real understanding and skills to make working with some people a success.
Come along to earn valuable Continuing Professional Development (CPD) points and learn:
- The key personality traits and preferences – different or wrong?
- Behavioural flexibility – what it is and how to do it
- Hold up the mirror – self awareness first – is it me?
- Approaches you can take to help
- Behaviours which don’t help
- Strategies to take for typical examples
- The role of feedback, coaching and support.
Did you know that every level of Cambridge Network membership means you automatically have the right to book on to any of the Network's quality Learning Collaboration courses at any time? A wide spectrum of soft skills, technical and leadership development courses are on offer throughout the year, so sign up now to build your capabilities...
The Learning Collaboration works on behalf of Cambridge Network members to organise, purchase and share training and management development opportunities, delivered locally. That means all members benefit from economies of scale, gaining improved access to high quality professional training courses at value-for-money prices.
Cambridge Network's Learning Collaboration works on behalf of local employers to organise training and management development for their staff. Set up by the Network in conjunction with local HR Directors, our aim is to provide all Cambridge Network members and organisations with improved access to high quality, shared training courses at value-for-money prices.