Council call on C3 for Contact Centre replacement
The North Norfolk District Council called on C3 to help them replace their existing contact centre with a reliable and easy to use solution. Like many other councils, the NNDC needs to have access to the most up to date equipment for their staff and members to meet customer expectations and reduce overall operational costs.
Gift catalogue company chooses C3 for Telecommunication upgrade
Mail catalogue companies have had to make a rapid and efficient transition to stay up to date with the new trends and keep up with customers’ orders on different channels. That’s why C3 was chosen by a famous gift catalogue company to help them undertake telecommunication and payment changes to provide a more satisfying experience to their customers.
‘Lookout Call’ supports CPSL MIND
Leading mental health charity receives welcome donation from lone worker safety specialists Lookout Call.
There's more to mobile wallets than money...
In the latest C3 Industry Insight blog series inspired by articles and comment on the web, Sales Director John Wood reflects on the wider advantages of Mobile Wallets, inspired by a recent TelemediaOnline post (more details below).
New integrations boost C3’s popular payments server
Computer telephony specialists C3 have announced further Payment Service Provider (PSP) integrations to their popular payments solution, with direct integrations to Worldpay and Capita Software Services, a division of Capita Plc.
C3 upgrades Contact platform to help call centre clients improve customer service
Computer telephony specialist C3 has enhanced its popular multi-channel platform Contact with increased and improved reporting options. The latest roll-out from the Cambridge-based company includes detailed metrics to ensure greater visibility of Interactive Voice Response (IVR) queuing and offers managers a better overview of customer queuing experiences.
C3 helps Bristol University join internet call revolution
Computer telephony specialist C3 has reached another milestone as it helps the UK’s top universities join the internet call revolution which is gathering pace across the country. The University of Bristol has joined the transition to multimedia communication over the internet, thanks to C3’s expertise in providing a new easy-to-use, centralised system for 8,500 staff.
Secure telephone specialist C3 upgrades vital prison platform
Cambridge computer telephony specialist C3 has completed a full upgrade of a secure prison phone system which allows inmates to talk to their family on the outside. The platform, used in some of the UK’s highest profile prisons and secure hospitals, has been enhanced and given a complete technology refresh at Isle of Man Prison.
Lone worker safety specialist Lookout Call targets clients hit by cutbacks
Cambridge-based lone worker system provider Lookout Call has launched a UK-wide campaign aimed at helping clients stave off the effects of shrinking budgets.
Lookout Call helps Pembroke College manage a unique set of lone working challenges
C3's latest case study looks at how Lookout Call has helped Pembroke College manage the challenges of Lone Worker safety.
C3 achieves 91% Customer Satisfaction rating
C3 has received an outstanding Platinum Award for service in its 2015 Customer Satisfaction Report.
Inbound-only contact centres: a customer service roadblock
Is your contact centre inbound-only? If so it might be inconveniencing your customers and costing your brand.
Lookout Call achieves Platinum Award for customer satisfaction
Lookout Call has been presented with a coveted Platinum Award for customer satisfaction having achieved 90% Total Satisfaction rating. The accolade follows an in-depth survey of Lookout Call clients by Customer Survey Ltd.
C3 Celebrates 25th Anniversary!
This September the C3 team are celebrating 25 years in the telephony and payments industry.
C3 signs partnership agreement with VOIP provider SimpleCall Business
C3 has partnered with SimpleCall Business, a VOIP provider focused on the education and hospitality sectors.
Rural workers no longer forgotten by the lone worker safety industry
Lone Worker safety has been a mainstream concern for some time; however staff who work in remote or rural locations have been largely forgotten.
A quiet earthquake: changes to ACPO lone worker guidelines
An earthquake has occurred in the lone working sector. Missed it? Don’t worry, you’re not alone: one of the greatest shakeups in recent years almost entirely slipped under the radar.
C3’s lone worker solution proves popular at CIH 2015
Lookout Call, C3’s award-winning lone worker safety product, enthused delegates at last month’s annual Chartered Institute of Housing conference in Manchester.
C3 expands PCI compliant payment capabilities with strategic partnership
Multichannel communications and payments specialist C3 has entered a strategic partnership with Cambridge-based acquirer CashFlows.
Find out how C3's IVR architecture helped ensure seamless voting at Eurovision 2015
C3 partners Phonovation Response have once again successfully supplied voting architecture for viewers in Ireland - using a system running on C3 technology.
C3 exhibits at CIH 2015 in Manchester
The C3 team is excited to announce they will be exhibiting at next month’s Chartered Institute of Housing (CIH) conference in Manchester.
GCI and C3 announce joint development venture
GCI, a privately owned information technology provider, has chosen multichannel communication software specialist, C3, as one of its key technology partners.
Make a success of Clearing with C3
The university Clearing process is more pressurised than ever before. In order to secure fee income, student recruitment targets need to be met. But competition is fierce.
C3 launches Customer Engagement Platform at UCISA 2014
C3 is attending the UCISA conference in Brighton this week, where the team will be speaking to delegates about its Customer Engagement Platform.
Making integrated communication a reality in Higher Education
C3 is attending UCISA 2014 (27-28 March at the Brighton Centre). Drop by Stand 45 for a demonstration of its Customer Engagement applications or email to arrange a demo.